Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The Corporate Officer of the House of Commons
1 Floor, 7 Millbank
London
SW1P 3JA
UK
Contact person: https://in-tendhost.co.uk/parliamentuk/aspx/Home
Telephone: +44 2072191600
E-mail: ppcs@parliament.uk
Fax: +44 2072191600
NUTS: UKI32
Internet address(es)
Main address: https://in-tendhost.co.uk/parliamentuk/aspx/Home
Address of the buyer profile: https://in-tendhost.co.uk/parliamentuk/aspx/Home
I.4) Type of the contracting authority
Other: Parliament UK
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
FWK1116-Provision of Customer Services Training
Reference number: FWK1116
II.1.2) Main CPV code
80511000
II.1.3) Type of contract
Services
II.1.4) Short description
The Authority wants to appoint a supplier who can work with us to deliver customer service training and potentially other learning interventions that supports achievement of our customer service strategy and delivers cultural change. This training will be delivered to members of staff who work on the Parliamentary Estate.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
250 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
80000000
80000000
80000000
80000000
80000000
80000000
80000000
80000000
II.2.3) Place of performance
NUTS code:
UKI32
Main site or place of performance:
II.2.4) Description of the procurement
The Authority’s starting point will be to develop and deliver a core workshop that compliments the rollout of the Compliments, Complaints or Comments (CCC) Project. We are seeking a provider who is able to work in partnership with us, to refine and adapt methods and content to meet our needs as the CCC Project develops and who can potentially suggest new methods and innovations to help us achieve our strategy and drive change. In addition to the CCC project business teams may have additional Customer Service learning and development requirements. They will be able to access support via this framework so that all customer service training is delivered in a consistent manner and supports the KPMG Nunwood 6 Pillars approach whilst also meeting individual departmental needs. Any learning intervention outside of the CCC project will need prior written permission from the Contract Manager. We are aiming to offer training which enables staff to be willing to seek, respond positively to and reflect on feedback, using it to improve services. Any intervention will need to support staff to develop these skills alongside encouraging adoption of our organisational behaviours launched in 2017.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 079-176941
Section V: Award of contract
Contract No: FWK1116
Title: Provision of Customer Services Training
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/06/2018
V.2.2) Information about tenders
Number of tenders received: 16
Number of tenders received from SMEs: 3
Number of tenders received by electronic means: 16
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Accelerator Solutions Ltd
London
UK
NUTS: UKI
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 255 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The Corporate Officer of the House of Commons
London
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.4.4) Service from which information about the review procedure may be obtained
The Corporate Officer of the House of Commons
1 Floor, 7 Millbank
London
SW1P 3JA
UK
Telephone: +44 2072191600
E-mail: ppcs@parliament.uk
Fax: +44 2072191600
Internet address(es)
URL: https://in-tendhost.co.uk/parliamentuk/aspx/Home
VI.5) Date of dispatch of this notice
18/02/2019