Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
MHRA Buyer Organisation
10 South Colonnade
London
E14 4PU
UK
Contact person: Alison Finn
Telephone: +44 2030807262
E-mail: alison.finn@nibsc.org
NUTS: UK
Internet address(es)
Main address: www.gov.uk/government/news/welcome-to-our-new-mhra-website
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
End User Support Service Tower
Reference number: Project_4736
II.1.2) Main CPV code
85147000
II.1.3) Type of contract
Services
II.1.4) Short description
Since 2015 the agency has been running 2 separate and distinct service towers with separate commercial agreements:
— service desk,
— end user device support.
These are currently serviced separately but by a single supplier.
The current contracts for the above services expires end of day 13.12.2018.
Replacement commercial coverage is required to ensure continuity of service however the the agency is changing the model slightly by moving to a single service tower which performs both service desk and End user device Support functions covering both MHRA and NIBSC.
The new contract will see the merging of the 2 separate services into a single service tower, covered by a single commercial contract.
The new service tower is simply named “End User Support Service Tower” (EUSST).
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
4 000 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Single service tower which performs both Service Desk and End User Device Support functions covering both MHRA and NIBSC.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Award following further competition under CCS framework Technology Services 2 RM3804 Lot 3.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
Lot No: 1
Contract No: ecm_6327
Title: End User Support Service Tower
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
14/12/2018
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
Technology Building
Sheffield
S9 2BU
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 4 000 000.00
GBP
V.2.5) Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 100 %
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Medicines and Healthcare Products Regulatory Agency
London
UK
VI.4.2) Body responsible for mediation procedures
Royal Court of Justice
The Strand
London
WC2A 2LL
UK
VI.4.4) Service from which information about the review procedure may be obtained
Centre for Effective Dispute Resolution
70 Fleet Street
London
EC4Y 1EU
UK
VI.5) Date of dispatch of this notice
20/02/2019