Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
North East Lincolnshire Clinical Commissioning Group
Municipal Offices, Town Hall Square
Grimsby
DN31 2UJ
UK
Contact person: Contract Team
Telephone: +44 3003000400
E-mail: NELCCG.NELPCProcurement@nhs.net
NUTS: UKE13
Internet address(es)
Main address: http://www.northeastlincolnshireccg.nhs.uk/
Address of the buyer profile: http://www.northeastlincolnshireccg.nhs.uk/
I.4) Type of the contracting authority
Other: Clinical commissioning group
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Support at Home Service (Previously Named Domiciliary Care Services)
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
North East Lincolnshire Clinical Commissioning Group is seeking applications from suitably qualified and experienced providers, who are currently registered as home care agencies with the Care Quality Commission.
The contract is for the provision of support at home services (domiciliary care) services in North East Lincolnshire for a 3-year period, starting on 1.7.2020 with the possibility of extending for a further 2 years.
NELCCG are looking to award 3 lead provider contracts for designated geographical areas with support contracts awarded to approved providers to support the lead providers.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
24 000 000.00
EUR
II.2) Description
Lot No: 1
II.2.1) Title
Area 1 — West
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKE13
II.2.4) Description of the procurement
North East Lincolnshire Clinical Commissioning Group (NELCCG) is seeking applications from suitably qualified and experienced providers, who are currently registered as home care agencies with the Care Quality Commission.
The contract is for the provision of support at home services (domiciliary care) services in North East Lincolnshire for a 3-year period with the possibility of extending for a further 2 years.
NELCCG are looking to award 3 lead provider contracts for designated geographical areas with support contracts awarded to approved providers to support the lead providers.
NELCCG have been working to remodel the way people receive their support at home. Moving away from the rigid time/task method to a much more responsive, flexible and personal service.
The aim will be to deliver, by developing responsive neighbourhood teams, outcome based, personalised support to individuals over the age of 18 residing in North East Lincolnshire who have social care needs and may also have health care needs, enabling them to remain in their own home and be supported to achieve and maintain their optimum potential for physical, intellectual, emotional and social well-being.
While consistent routine calls will be required, the service will not be delivered on a time/task model but based on individual need, delivered in a responsive and flexible manner.
A ‘Team not Times’ approach with teams of support workers assigned to particular neighbourhoods has been developed. The lead providers will assign support workers to neighbourhood areas within their geographical zones based on the needs of those receiving support in that area enabling workers to understand the needs of those individuals and to deliver support flexibly within that community.
Innovation and efficiencies in service provision for improved delivery of individual’s outcomes will be sought from prospective providers of the service, as will enhanced partnership working to provide an integrated service that works across health, social care, voluntary and other agencies within North East Lincolnshire.
It is likely TUPE will apply to the transfer of staff undertaking the current service provision; however, it will be the responsibility of bidders to seek appropriate legal advice at the appropriate time.
Interested parties wishing to participate in the procurement should register and download a tender pack from the NELCCG eProcurement system at https://eprocurement.northeastlincolnshireccg.nhs.uk/ and submit an application using the supplied documentation.
Completed questionnaires must be received by 12.00 noon on 22.11.2019.
II.2.5) Award criteria
Quality criterion: Service delivery
/ Weighting: 70
Quality criterion: Submission to community reps (peoples panel)
/ Weighting: 30
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
2019-2020 hourly rate — 14,64 GBP.
Indicative hours of support delivered (as of September 2019) — 3 866 per week.
NELCCG are looking to appoint 1 provider for each area. Bidders will be asked to indicate their preferred areas in order.
Anticipated service start date 1.7.2020
Lot No: 2
II.2.1) Title
Area 2 — East
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKE13
II.2.4) Description of the procurement
North East Lincolnshire Clinical Commissioning Group (NELCCG) is seeking applications from suitably qualified and experienced providers, who are currently registered as home care agencies with the Care Quality Commission.
The contract is for the provision of support at home services (domiciliary care) services in North East Lincolnshire for a 3-year period with the possibility of extending for a further 2 years.
NELCCG are looking to award 3 lead provider contracts for designated geographical areas with support contracts awarded to approved providers to support the lead providers.
NELCCG have been working to remodel the way people receive their support at home. Moving away from the rigid time/task method to a much more responsive, flexible and personal service.
The aim will be to deliver, by developing responsive neighbourhood teams, outcome based, personalised support to individuals over the age of 18 residing in North East Lincolnshire who have social care needs and may also have health care needs, enabling them to remain in their own home and be supported to achieve and maintain their optimum potential for physical, intellectual, emotional and social well-being.
While consistent routine calls will be required, the service will not be delivered on a time/task model but based on individual need, delivered in a responsive and flexible manner.
A ‘Team not Times’ approach with teams of support workers assigned to particular neighbourhoods has been developed. The lead providers will assign support workers to neighbourhood areas within their geographical zones based on the needs of those receiving support in that area enabling workers to understand the needs of those individuals and to deliver support flexibly within that community.
Innovation and efficiencies in service provision for improved delivery of individual’s outcomes will be sought from prospective providers of the service, as will enhanced partnership working to provide an integrated service that works across health, social care, voluntary and other agencies within North East Lincolnshire.
It is likely TUPE will apply to the transfer of staff undertaking the current service provision; however, it will be the responsibility of bidders to seek appropriate legal advice at the appropriate time.
Interested parties wishing to participate in the procurement should register and download a tender pack from the NELCCG eProcurement system at https://eprocurement.northeastlincolnshireccg.nhs.uk/ and submit an application using the supplied documentation.
Completed Questionnaires must be received by 12.00 noon on 22.11.2019.
II.2.5) Award criteria
Quality criterion: Service delivery
/ Weighting: 70
Quality criterion: Submission to community reps (peoples panel)
/ Weighting: 30
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
2019-2020 hourly rate — 14,64 GBP.
Indicative hours of support delivered (as of September 2019) — 3 221 hours per week.
NELCCG are looking to appoint 1 provider for each area. Bidders will be asked to indicate their preferred areas in order.
Anticipated service start date 1.7.2020.
Lot No: 3
II.2.1) Title
Area 3 — South
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKE13
II.2.4) Description of the procurement
North East Lincolnshire Clinical Commissioning Group (NELCCG) is seeking applications from suitably qualified and experienced providers, who are currently registered as home care agencies with the Care Quality Commission.
The contract is for the provision of support at home services (domiciliary care) services in North East Lincolnshire for a 3-year period with the possibility of extending for a further 2 years.
NELCCG are looking to award 3 lead provider contracts for designated geographical areas with support contracts awarded to approved providers to support the lead providers.
NELCCG have been working to remodel the way people receive their support at home. Moving away from the rigid time/task method to a much more responsive, flexible and personal service.
The aim will be to deliver, by developing responsive neighbourhood teams, outcome based, personalised support to individuals over the age of 18 residing in North East Lincolnshire who have social care needs and may also have health care needs, enabling them to remain in their own home and be supported to achieve and maintain their optimum potential for physical, intellectual, emotional and social well-being.
While consistent routine calls will be required, the service will not be delivered on a time/task model but based on individual need, delivered in a responsive and flexible manner.
A ‘Team not Times’ approach with teams of support workers assigned to particular neighbourhoods has been developed. The lead providers will assign support workers to neighbourhood areas within their geographical zones based on the needs of those receiving support in that area enabling workers to understand the needs of those individuals and to deliver support flexibly within that community.
Innovation and efficiencies in service provision for improved delivery of individual’s outcomes will be sought from prospective providers of the service, as will enhanced partnership working to provide an integrated service that works across health, social care, voluntary and other agencies within North East Lincolnshire.
It is likely TUPE will apply to the transfer of staff undertaking the current service provision; however, it will be the responsibility of bidders to seek appropriate legal advice at the appropriate time.
Interested parties wishing to participate in the procurement should register and download a tender pack from the NELCCG eProcurement system at https://eprocurement.northeastlincolnshireccg.nhs.uk/ and submit an application using the supplied documentation.
Completed Questionnaires must be received by 12.00 noon on 22.11.2019.
II.2.5) Award criteria
Quality criterion: Service delivery
/ Weighting: 70
Quality criterion: Submission to community reps (peoples panel)
/ Weighting: 30
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
2019-2020 hourly rate — 14,64 GBP.
Indicative hours of support delivered (as of September 2019) — 3 454 per week.
NELCCG are looking to appoint 1 provider for each area. Bidders will be asked to indicate their preferred areas in order.
Anticipated service start date 1.7.2020.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 183-445869
Section V: Award of contract
Lot No: 1
Title: Area 1 — West
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
04/02/2020
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Hales Group Ltd
3756814
11 Dudley Street, Grimsby
Grimsby
DN31 2AW
UK
NUTS: UKE13
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 8 800 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Contract No: 2
Title: Area 2 — East
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
04/02/2020
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Humberside Independent Care Association Ltd
27662R
Allied House, Wilton Road, Humberston
Humberston
DN36 4AW
UK
NUTS: UKE13
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 7 300 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
Contract No: 3
Title: Area 3 — South
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
04/02/2020
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Willow Homecare and Support Services Ltd
04779959
4 Dudley Street, Grimsby North East Lincolnshire
Grimsby
DN31 2AB
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 7 800 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Interested Bidders are to register on NELCCG’s eProcurement system via https://eprocurement.northeastlincolnshireccg.nhs.uk/ Registration does not require approval and will provide instant access to the tender pack.
Tender pack documents will consist of:
— memorandum of information (MOI) including:
Annex A – Service specification;
Annex B – North East Lincolnshire Local Information;
Annex C – Question and answer template;
Annex D – Form of application – Non-collusion declaration;
Annex E – Conflict of interest declaration;
Annex F – TUPE Declaration (to be returned before TUPE information is released).
— tender questionnaire.
VI.4) Procedures for review
VI.4.1) Review body
VI.4.2) Body responsible for mediation procedures
VI.5) Date of dispatch of this notice
04/02/2020