Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Islington
7 Newington Barrow Way
London
N7 7EP
UK
Contact person: Strategic Procurement Team
Telephone: +44 2075278118
E-mail: procurement@islington.gov.uk
NUTS: UK
Internet address(es)
Main address: http://www.islington.gov.uk/
Address of the buyer profile: http://www.islington.gov.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
1819-0393 Insurance Claims Handling
Reference number: DN429766
II.1.2) Main CPV code
66000000
II.1.3) Type of contract
Services
II.1.4) Short description
Islington Council receives insurance claims comprised of 3 main categories: liability, property damage and motor. The Council currently utilises an external contractor for the administration and processing of these claims. The contract for this service expired on 30.11.2019.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
2 500 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The Council requires a new 7-year contract to run from 1.12.2019 to have its insurance claims of all types, including the main 3, liability, property and motor claims dealt with by an external provider. Full, delegated responsibility will be given to the provider to process claims to settlement. As the Council will not retain claim files of its own it is essential that the bidder provides a high-quality service of recording and reporting claims and that the Council can access that information via detailed management reports and look up claim files retained by the bidder.
II.2.5) Award criteria
Quality criterion: Claims handling procedures
/ Weighting: 20
Quality criterion: Customer service
/ Weighting: 15
Quality criterion: Fraud prevention
/ Weighting: 10
Quality criterion: Complaints handling
/ Weighting: 10
Quality criterion: IT systems, recording and management reporting
/ Weighting: 10
Cost criterion: Cost
/ Weighting: 35
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 166-406871
Section V: Award of contract
Contract No: 1819-0393
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
26/11/2019
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Sedgwick International UK
00159031
60 Fenchurch Street
London
EC3M 4AD
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 2 500 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Islingon Council
7 Newington Barrow Way
London
N7 7EP
UK
Telephone: +44 2075278118
E-mail: procurement@islington.gov.uk
VI.5) Date of dispatch of this notice
04/02/2020