Periodic indicative notice – utilities
This notice is a call for competition
Section I: Contracting
entity
I.1) Name and addresses
South Staffordshire Water plc
Walsall
WS2 7PD
UK
Contact person: Manka Desai
E-mail: mankadesai@souths-staffs-water.co.uk
NUTS: UKG38
Internet address(es)
Main address: www.south-staffs-water.co.uk
I.3) Communication
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://uk.eu-supply.com/ctm/Supplier/PublicPurchase/32177/0/0?returnUrl=ctm/Supplier/PublicTenders&b=UK
Tenders or requests to participate must be sent to the abovementioned address
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
PR24 Customer Engagement Framework
Reference number: ZSR1145
II.1.2) Main CPV code
79310000
II.1.3) Type of contract
Services
II.1.4) Short description
SSC is looking to appoint up to 8 suppliers to a new framework to help effectively deliver their PR24 customer insight and research programme. Suppliers on the framework will be able to bid for upcoming projects and aid SSC to deliver key business objectives such as having a customer engagement approach that continually helps to deliver service innovations and improvements for all our customers and the wider communities we serve – evidenced from feedback from customers and regulatory bodies, alongside feedback from our independent customer panel. Suppliers will help continuously engage with and gain feedback from all our customer segments and wider stakeholder groups in a collaborative way to ensure our business plans, long-term and day-to-day, are built around their priorities and needs. Finally, ensure our customer insight plan is aligned to key water regulatory requirements.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79342310
79342311
79342300
73110000
II.2.3) Place of performance
NUTS code:
UKG38
II.2.4) Description of the procurement
SSC is looking to appoint up to 8 suppliers to a new services framework to help effectively deliver their PR24 customer insight and research programme. Suppliers on the framework will be able to bid for multiple upcoming projects and SSC will purchase consultation services to aid SSC to deliver key business objectives such as having a customer engagement approach that continually helps to deliver service innovations and improvements for all our customers and the wider communities we serve – evidenced from feedback from customers and regulatory bodies, alongside feedback from our independent customer panel. Suppliers will help continuously engage with and gain feedback from all our customer segments and wider stakeholder groups in a collaborative way to ensure our business plans, long-term and day-to-day, are built around their priorities and needs. Finally, ensure our customer insight plan is aligned to key water regulatory requirements.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for the receipt of applications for an invitation to tender or to negotiate/Time limit for receipt of expressions of interest
Date:
18/03/2020
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
South Staffordshire Water plc
Walsall
UK
VI.5) Date of dispatch of this notice
17/02/2020