Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
UK
Contact person: Alesia Milton
Telephone: +44 1412433217
E-mail: alesia_milton@slc.co.uk
NUTS: UK
Internet address(es)
Main address: https://www.gov.uk/government/organisations/student-loans-company
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Research-services./63J749HQVM
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Research-services
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
User Experience Testing Labs and Participants
Reference number: 2018-SLC-095
II.1.2) Main CPV code
73110000
II.1.3) Type of contract
Services
II.1.4) Short description
The SLC is seeking to appoint an agency to recruit a range of participants to take part in regular user research and testing sessions for digital services being developed by the SLC. The research will usually be face to face usability testing, however other methods of research may feature in our plans. Additionally SLC require the agency to provide labs for the testing sessions across the UK. All sessions will be facilitated and managed by SLC staff. The requirement is for labs and recruitment of participants and only.
II.1.5) Estimated total value
Value excluding VAT:
600 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
The SLC is seeking to appoint an agency to recruit a range of participants to take part in regular user research and testing sessions for digital services being developed by the SLC. The research will usually be face to face usability testing, however other methods of research may feature in our plans. Additionally SLC require the agency to provide labs for the testing sessions across the UK. All sessions will be facilitated and managed by SLC staff. The requirement is for labs and recruitment of participants and only.
II.2.5) Award criteria
Criteria below:
Quality criterion: Technical response
/ Weighting: 60
Cost criterion: Commercial response
/ Weighting: 40
II.2.6) Estimated value
Value excluding VAT:
600 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: Yes
Description of renewals:
After the initial 24 months there will be 2 x 12 month extension periods subject to satisfactory performance and budget availability.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/63J749HQVM
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
20/03/2020
Local time: 15:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
20/03/2020
Local time: 15:15
Place:
100 Bothwell Street, Glasgow.
Information about authorised persons and opening procedure:
The tenders will be opened by SLC Contracts Specialist Alesia Milton and Category Manager Nichola Bruce through the delta-eSourcing portal at SLC Head Office 100 Bothwell Street, Glasgow G2 7JD.
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Research-services./63J749HQVM
To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/63J749HQVM
Go reference: GO-2020218-PRO-16014491
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
London
WC2A 2LL
UK
Telephone: +44 207947600
VI.4.2) Body responsible for mediation procedures
Student Loans Company Ltd
Glasgow
G2 7JD
UK
Telephone: +44 1413062000
VI.5) Date of dispatch of this notice
18/02/2020