Contract notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
Dwr Cymru
Pentwyn Road, Nelson
Treharris
CF46 6LY
UK
Contact person: Viorica Swift
Telephone: +44 1234567890
E-mail: viorica.swift@dwrcymru.com
NUTS: UK
Internet address(es)
Main address: www.dwrcymru.com
Address of the buyer profile: https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html
Tenders or requests to participate must be sent to the abovementioned address
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Payment Services
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Provision of payment services covering Agent Assisted Payment, interactive voice response and web payments.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48314000
48512000
72212000
72212222
72212224
72212314
72212512
72313000
72314000
79512000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
DCC is seeking to award a contract up to 8 years with a single service provider for the provision of payment services.
The scope is as follows:
Agent Assisted Payments – DCC call centre agents collect payments over the phone. At the point of card payment DCC agents enter a ‘whisper code’ so card entry over touch tones are intercepted at the 3rd party supplier to offload PCI-DSS compliance. Caller card payment progress is viewed by the agent on their computer screens via a ‘virtual terminal’ but details are obscured. The agent has the ability to highlight if digits are missing and can also reset the process if the caller needs to start fresh.
The interactive voice response system is hosted with the 3rd party supplier and takes payments through automated voice recognition. The IVR is an automated version of the agent assisted payment solution but hosted with suppler to provide PCI-DSS compliance
Website – At the point of initiating payment on the DCC website, customers are re-directed to a 3rd party hosted PCI-DSS compliant website that has DCC branding.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 96
This contract is subject to renewal: No
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The initial contract term is 5 years with an option to extend up a maximum of 3 years at 1 yearly intervals.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Please refer to the tender documents in Bravo.
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.4) Objective rules and criteria for participation
Please refer to the tender documents in Bravo.
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
19/03/2020
Local time: 12:00
IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date:
09/04/2020
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
DWR Cymru
Pentwyn Road, Nelson
Treharris
UK
VI.5) Date of dispatch of this notice
20/02/2020