Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Legal Aid Agency
London
SW1H 9AJ
UK
E-mail: civiltenders@legalaid.gsi.gov.uk
NUTS: UK
Internet address(es)
Main address: https://www.gov.uk/government/organisations/legal-aid-agency
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Other: Other publicly funded services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Housing and Debt Telephone Advice Services in England and Wales from 1.5.2020
II.1.2) Main CPV code
79100000
II.1.3) Type of contract
Services
II.1.4) Short description
A new tender opportunity to deliver CLA specialist telephone advice services in the housing and debt categories has opened.
The deadline for submitting tenders is 12.00 noon on 22.11.2019
The LAA is inviting applicants to submit a tender for a 2018 CLA contract to deliver CLA specialist telephone advice services in the housing and debt categories of law from 1.5.2020. The contract will be offered for an initial period until 31.8.2021. This is subject to the LAA’s rights of early termination and the right to extend. The LAA is seeking to award a single contract through this procurement process, in addition to the 2 existing contracts which will continue.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
459 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
England and Wales.
II.2.4) Description of the procurement
A new tender opportunity to deliver CLA specialist telephone advice services in the housing and debt categories has opened.
The deadline for submitting tenders is 12.00 noon on 22.11.2019
The LAA is inviting applicants to submit a tender for a 2018 CLA contract to deliver CLA specialist telephone advice services in the housing and debt categories of law from 1.5.2020. The contract will be offered for an initial period until 31.8.2021. This is subject to the LAA’s rights of early termination and the right to extend. The LAA is seeking to award a single contract through this procurement process.
Further information on this procurement process including the requirements Applicants will need to meet can be found in the information for applicants (IFA) document in the ‘documents’ section above.
Contract documentation is available on the 2018 CLA contract page.
All tenders must be submitted using the e-Tendering system, accessed either through a link on the tender pages of the LAA website or directly at: www.legalaid.bravosolution.co.uk
A helpline has been set up to support you if you have technical problems with the e-Tendering system: help@bravosolution.co.uk; 0800 069 8630.
If organisations have any questions about the content of the IFA these must be raised through the e-Tendering system by 12.00 noon on 4 November.
Questions of wider interest will be collated and answered through a frequently asked questions document which will be published on this web page during the week commencing 11.11.2019.
II.2.5) Award criteria
Quality criterion: Staffing the service
/ Weighting: 22
Quality criterion: Delivering a quality service
/ Weighting: 14
Quality criterion: Capacity planning for the service
/ Weighting: 18
Quality criterion: Implementation of the service
/ Weighting: 6
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 208-507682
Section V: Award of contract
Lot No: 1
Contract No: 1
Title: Housing and Debt Telephone Advice Services in England and Wales from 1.5.2020
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
05/02/2020
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Watson Woodhouse Ltd
York House, 102-108 Borough Road
Middlesbrough
TS1 2HJ
UK
NUTS: UKC12
Internet address(es)
URL: https://www.watsonwoodhouse.co.uk/
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 459 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
For clarity, if the contract runs to the maximum term of 3 years 4 months (i.e. initial term (1 year 4 months) plus the extension period (up to 2 years), then the contract value for the overall term would be 1 150 000 GBP.
VI.4) Procedures for review
VI.4.1) Review body
Legal Aid Agency
102 Petty France
London
SW1H 9AJ
UK
VI.4.2) Body responsible for mediation procedures
Centre for Effective Dispute Resolution (CEDR)
70 Fleet Street
London
EC4Y 1EU
UK
VI.4.4) Service from which information about the review procedure may be obtained
Legal Aid Agency
102 Petty France
London
SW1H 9AJ
UK
E-mail: civiltenders@legalaid.gsi.gov.uk
VI.5) Date of dispatch of this notice
25/02/2020