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Notice Details

Title: Market Research and Insight Services
Published by: Network Rail Infrastructure Ltd
Publication Date: 23/02/2021
Deadline Date:
Deadline Time:
Notice Type: Contract Award Notice
Has Documents: No
Has ESPD: No
Abstract:

The appointed service providers will be required to cover some or all expertise in undertaking primary research.

The lot includes but not limited to the following:

• B2C/B2B/CX;

• employee engagement;

• comms development and evaluation;

• brand reputation;

• politicians;

• journalists;

• mystery shopping;

• pedestrian counting;

• behaviour change;

• segmentation;

• public health and safety.

Contract award notice – utilities

Directive 2014/25/EU - Utility Directive

Directive 2014/25/EU

Section I: Contracting entity

I.1) Name and addresses

Network Rail Infrastructure Ltd

1 Eversholt Street

London

NW1 2DN

UK

Telephone: +44 1908781000

E-mail: Grace.Cope@networkrail.co.uk

NUTS: UK

Internet address(es)

Main address: www.networkrail.co.uk

I.6) Main activity

Railway services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Market Research and Insight Services

II.1.2) Main CPV code

79310000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Network Rail has identified a requirement for the provision of market research from third-party suppliers to provide the following activities both nationally and regionally:

— quantitative and qualitative primary market research;

— commercial market intelligence;

— online survey tool.

II.1.6) Information about lots

This contract is divided into lots: Yes

II.1.7) Total value of the procurement

Value excluding VAT: 12 000 000.00 GBP

II.2) Description

Lot No: 1

II.2.1) Title

Quantitative and Qualitative Primary Market Research

II.2.2) Additional CPV code(s)

79310000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

The appointed service providers will be required to cover some or all expertise in undertaking primary research.

The lot includes but not limited to the following:

• B2C/B2B/CX;

• employee engagement;

• comms development and evaluation;

• brand reputation;

• politicians;

• journalists;

• mystery shopping;

• pedestrian counting;

• behaviour change;

• segmentation;

• public health and safety.

II.2.5) Award criteria

Quality criterion: Technical / Weighting: 70 %

Quality criterion: Commercial / Weighting: 30 %

Cost criterion: Not to exceed rate / Weighting: 100 %

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Commercial Market Intelligence

II.2.2) Additional CPV code(s)

79310000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

The appointed service providers are required to provide primarily secondary research to inform our commercial property business.

The lot includes but not limited to the following:

• trends and insight into retail buying behaviours of consumers;

— general retail consumer buying behaviours (national and global;

— travel retail consumer buying behaviours (national and global;

— customer experience – experiential activity;

• customer profiling and segmentation;

• thought leadership in the retail and commercial sphere;

• turning information into actionable insights for daily decision-making and strategic planning.

II.2.5) Award criteria

Quality criterion: Technical / Weighting: 70 %

Quality criterion: Commercial / Weighting: 30 %

Cost criterion: Not to exceed rate / Weighting: 100 %

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 3

II.2.1) Title

Online Tool

II.2.2) Additional CPV code(s)

79311000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

The appointed service provider is required to provide an online survey tool that empowers Network Rail employees to undertake in-house research.

The lot includes but not limited to the following:

• requires bespoke registration and onboarding process;

• quantitative panel and qualitative functions;

• support service for users;

• unlimited users and surveys;

• easy and intuitive to use for non-research specialists;

• template questionnaires provided for different types of surveys;

• ability to undertake targeted surveys;

• supplier to provide training to users throughout contract;

• tools to be compatible across multiple systems and platforms;

• tool to meet highest security standards;

• GDPR compliant.

II.2.5) Award criteria

Quality criterion: Technical / Weighting: 70 %

Quality criterion: Commercial / Weighting: 30 %

Cost criterion: Not to exceed rate / Weighting: 100 %

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Negotiated with call for competition

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement with a single operator.

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2020/S 059-142847

Section V: Award of contract

Lot No: 1

Title: Quantitative and Qualitative Primary Market Research

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

18/02/2021

V.2.2) Information about tenders

Number of tenders received: 10

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

DJS Research Ltd

Stockport

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Strategic Research and Insight Ltd

Cardiff

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Yonder Consulting Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Savanta Group Ltd

London

UK

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

PricewaterhouseCoopers LLP

London

UK

NUTS: UK

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: 7 000 000.00 GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 2

Title: Commercial Market Intelligence

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

18/02/2021

V.2.2) Information about tenders

Number of tenders received: 6

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Yonder Consulting Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

DJS Research Ltd

Stockport

UK

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Savanta Group Ltd

London

UK

NUTS: UK

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: 4 800 000.00 GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 3

Title: Online Tool

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

18/02/2021

V.2.2) Information about tenders

Number of tenders received: 2

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

QuestionPro UK Ltd

London

UK

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: 240 000.00 GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

The High Court

Strand

London

WC2A 2LL

UK

VI.5) Date of dispatch of this notice

18/02/2021


Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: Grace.Cope@networkrail.co.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
79310000Market research servicesMarket and economic research; polling and statistics
79311000Survey servicesMarket research services

Delivery Locations

Delivery Locations
IDDescription
100UK - All

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