Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
Network Rail Infrastructure Ltd
1 Eversholt Street
London
NW1 2DN
UK
Telephone: +44 1908781000
E-mail: Grace.Cope@networkrail.co.uk
NUTS: UK
Internet address(es)
Main address: www.networkrail.co.uk
I.6) Main activity
Railway services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Market Research and Insight Services
II.1.2) Main CPV code
79310000
II.1.3) Type of contract
Services
II.1.4) Short description
Network Rail has identified a requirement for the provision of market research from third-party suppliers to provide the following activities both nationally and regionally:
— quantitative and qualitative primary market research;
— commercial market intelligence;
— online survey tool.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
12 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Quantitative and Qualitative Primary Market Research
II.2.2) Additional CPV code(s)
79310000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The appointed service providers will be required to cover some or all expertise in undertaking primary research.
The lot includes but not limited to the following:
• B2C/B2B/CX;
• employee engagement;
• comms development and evaluation;
• brand reputation;
• politicians;
• journalists;
• mystery shopping;
• pedestrian counting;
• behaviour change;
• segmentation;
• public health and safety.
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 70 %
Quality criterion: Commercial
/ Weighting: 30 %
Cost criterion: Not to exceed rate
/ Weighting: 100 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Commercial Market Intelligence
II.2.2) Additional CPV code(s)
79310000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The appointed service providers are required to provide primarily secondary research to inform our commercial property business.
The lot includes but not limited to the following:
• trends and insight into retail buying behaviours of consumers;
— general retail consumer buying behaviours (national and global;
— travel retail consumer buying behaviours (national and global;
— customer experience – experiential activity;
• customer profiling and segmentation;
• thought leadership in the retail and commercial sphere;
• turning information into actionable insights for daily decision-making and strategic planning.
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 70 %
Quality criterion: Commercial
/ Weighting: 30 %
Cost criterion: Not to exceed rate
/ Weighting: 100 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Online Tool
II.2.2) Additional CPV code(s)
79311000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The appointed service provider is required to provide an online survey tool that empowers Network Rail employees to undertake in-house research.
The lot includes but not limited to the following:
• requires bespoke registration and onboarding process;
• quantitative panel and qualitative functions;
• support service for users;
• unlimited users and surveys;
• easy and intuitive to use for non-research specialists;
• template questionnaires provided for different types of surveys;
• ability to undertake targeted surveys;
• supplier to provide training to users throughout contract;
• tools to be compatible across multiple systems and platforms;
• tool to meet highest security standards;
• GDPR compliant.
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 70 %
Quality criterion: Commercial
/ Weighting: 30 %
Cost criterion: Not to exceed rate
/ Weighting: 100 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with a single operator.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 059-142847
Section V: Award of contract
Lot No: 1
Title: Quantitative and Qualitative Primary Market Research
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/02/2021
V.2.2) Information about tenders
Number of tenders received: 10
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
DJS Research Ltd
Stockport
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Strategic Research and Insight Ltd
Cardiff
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Yonder Consulting Ltd
London
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Savanta Group Ltd
London
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
PricewaterhouseCoopers LLP
London
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 7 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Commercial Market Intelligence
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/02/2021
V.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Yonder Consulting Ltd
London
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
DJS Research Ltd
Stockport
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Savanta Group Ltd
London
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 4 800 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
Title: Online Tool
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/02/2021
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
QuestionPro UK Ltd
London
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 240 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court
Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
18/02/2021