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Notice Details

Title: TfW - C000632.00 - Driver Training in Customer Service and Experience
OCID: ocds-kuma6s-117535
Published by: Transport for Wales
Authority ID: AA50685
Publication Date: 16/02/2022
Deadline Date: 30/03/2022
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: Transport for Wales (TfW) is looking to engage with a suitably qualified supplier to provide training services in Customer Service and Experience for TRAWSCymru Drivers.
Full ITT Documentation and all further information can be found on eTenderWales (https://etenderwales.bravosolution.co.uk/web/login.shtml) under project_49392 itt_92424

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


Transport for Wales

Procurement, 3 Llys Cadwyn, Taff Street,

Pontypridd

CF37 4TH

UK

Lewis Evans

+44 2921673434

procurement@tfw.wales

https://tfw.wales
https://etenderwales.bravosolution.co.uk/home.html
https://etenderwales.bravosolution.co.uk/home.html

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

TfW - C000632.00 - Driver Training in Customer Service and Experience

2.2

Description of the goods or services required

Transport for Wales (TfW) is looking to engage with a suitably qualified supplier to provide training services in Customer Service and Experience for TRAWSCymru Drivers.

Full ITT Documentation and all further information can be found on eTenderWales (https://etenderwales.bravosolution.co.uk/web/login.shtml) under project_49392 itt_92424

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117535

2.3

Notice Coding and Classification

79342300 Customer services
80000000 Education and training services
80500000 Training services
80510000 Specialist training services
80511000 Staff training services
80522000 Training seminars
80530000 Vocational training services
80570000 Personal development training services
85 Transport for Wales
1000 WALES
1010 West Wales and The Valleys
1011 Isle of Anglesey
1012 Gwynedd
1013 Conwy and Denbighshire
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1017 Bridgend and Neath Port Talbot
1018 Swansea
1020 East Wales
1021 Monmouthshire and Newport
1022 Cardiff and Vale of Glamorgan
1023 Flintshire and Wrexham
1024 Powys

2.4

Total quantity or scope of tender

The purpose of the contract is to ensure there is a level of consistency of excellence in customer service and experience throughout TfW modes of transport. TfW need to ensure we deliver the correct level of training, that helps strengthen our business. To ensure we aid learning and deliver that consistent training package, we require support from a training provider that will share knowledge and has the ability to help us understand the requirements to succeed in delivering the correct materials.

Some public transport driver communities are not direct employees of TfW, and we are looking to ensure they also meet our standards, both in safety and in delivering excellent customer service. Offering and delivering an effective training course will ensure there is a set standard in delivering this service.

Contract Duration is 2yrs with option to extend in 12 month increments up to a total of a further 3yrs, dependant upon funding, and requirements at that time. Initial requirements in Year 1 are potentially up to £50k on a call-off basis.

Full ITT Documentation and all further information can be found on eTenderWales (https://etenderwales.bravosolution.co.uk/web/login.shtml) under project_49392 itt_92424

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage - Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

C000632.00

4.3

Time Limits

Time-limit for receipt of completed tenders
    30-03-2022  Time  12:00

Estimated award date
 20-04-2022

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN  CY 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

Please note any and all questions are to be submitted and will be responded to via the eTenderWales portal.

Full ITT Documentation and all further information can be found on eTenderWales (https://etenderwales.bravosolution.co.uk/web/login.shtml) under project_49392 itt_92424

(WA Ref:117535)

5.2

Additional Documentation

5.3

Publication date of this notice

 16-02-2022

Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: procurement@tfw.wales
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
79342300Customer servicesMarketing services
80000000Education and training servicesEducation
80570000Personal development training servicesTraining services
80510000Specialist training servicesTraining services
80511000Staff training servicesSpecialist training services
80522000Training seminarsTraining facilities
80500000Training servicesEducation and training services
85Transport for WalesSell2Wales Projects
80530000Vocational training servicesTraining services

Delivery Locations

Delivery Locations
IDDescription
1017Bridgend and Neath Port Talbot
1022Cardiff and Vale of Glamorgan
1015Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013Conwy and Denbighshire
1020East Wales
1023Flintshire and Wrexham
1016Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012Gwynedd
1011Isle of Anglesey
1021Monmouthshire and Newport
1024Powys
1014South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018Swansea
1000WALES
1010West Wales and The Valleys

Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions
There are no alert restrictions for this notice.

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