CONTRACT NOTICE – NATIONAL
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SERVICES |
1 Authority Details
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1.1
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Authority Name and Address
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Transport for Wales |
Procurement, 3 Llys Cadwyn, Taff Street, |
Pontypridd |
CF37 4TH |
UK |
Lewis Evans |
+44 2921673434 |
procurement@tfw.wales |
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https://tfw.wales https://etenderwales.bravosolution.co.uk/home.html https://etenderwales.bravosolution.co.uk/home.html |
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1.2
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Address from which documentation may be obtained
As in 1.1
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1.3
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Completed documents must be returned to:
As in 1.1
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2 Contract Details
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2.1
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Title
TfW - C000632.00 - Driver Training in Customer Service and Experience
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2.2
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Description of the goods or services required
Transport for Wales (TfW) is looking to engage with a suitably qualified supplier to provide training services in Customer Service and Experience for TRAWSCymru Drivers.
Full ITT Documentation and all further information can be found on eTenderWales (https://etenderwales.bravosolution.co.uk/web/login.shtml) under project_49392 itt_92424
NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117535
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2.3
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Notice Coding and Classification
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79342300 |
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Customer services |
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80000000 |
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Education and training services |
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80500000 |
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Training services |
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80510000 |
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Specialist training services |
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80511000 |
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Staff training services |
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80522000 |
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Training seminars |
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80530000 |
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Vocational training services |
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80570000 |
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Personal development training services |
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85 |
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Transport for Wales |
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1000 |
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WALES |
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1010 |
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West Wales and The Valleys |
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1011 |
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Isle of Anglesey |
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1012 |
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Gwynedd |
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1013 |
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Conwy and Denbighshire |
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1014 |
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South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
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1015 |
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Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
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1016 |
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Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
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1017 |
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Bridgend and Neath Port Talbot |
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1018 |
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Swansea |
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1020 |
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East Wales |
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1021 |
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Monmouthshire and Newport |
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1022 |
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Cardiff and Vale of Glamorgan |
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1023 |
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Flintshire and Wrexham |
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1024 |
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Powys |
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2.4
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Total quantity or scope of tender
The purpose of the contract is to ensure there is a level of consistency of excellence in customer service and experience throughout TfW modes of transport. TfW need to ensure we deliver the correct level of training, that helps strengthen our business. To ensure we aid learning and deliver that consistent training package, we require support from a training provider that will share knowledge and has the ability to help us understand the requirements to succeed in delivering the correct materials.
Some public transport driver communities are not direct employees of TfW, and we are looking to ensure they also meet our standards, both in safety and in delivering excellent customer service. Offering and delivering an effective training course will ensure there is a set standard in delivering this service.
Contract Duration is 2yrs with option to extend in 12 month increments up to a total of a further 3yrs, dependant upon funding, and requirements at that time. Initial requirements in Year 1 are potentially up to £50k on a call-off basis.
Full ITT Documentation and all further information can be found on eTenderWales (https://etenderwales.bravosolution.co.uk/web/login.shtml) under project_49392 itt_92424
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3 Conditions for Participation
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3.1
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Minimum standards and qualification required
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4 Administrative Information
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4.1
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Type of Procedure
Single stage
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4.2
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Reference number attributed to the notice by the contracting authority
C000632.00
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4.3
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Time LimitsTime-limit for receipt of completed tenders
30-03-2022
Time 12:00
Estimated award date 20-04-2022 |
4.5
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Language or languages in which tenders or requests to participate can be drawn upEN
CY
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4.6
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Tender Submission Postbox
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5 Other Information
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5.1
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Additional Information
Please note any and all questions are to be submitted and will be responded to via the eTenderWales portal.
Full ITT Documentation and all further information can be found on eTenderWales (https://etenderwales.bravosolution.co.uk/web/login.shtml) under project_49392 itt_92424
(WA Ref:117535)
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5.2
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Additional Documentation
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5.3
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Publication date of this notice 16-02-2022 |