Social and other specific services – public contracts
Contract award notice
Section I: Contracting
authority
I.1) Name and addresses
NHS Devon Clinical Commissioning Group
County Hall, Topsham Road
Exeter
EX2 4QD
UK
Contact person: Garry Mitchell, Deputy Director of Procurement, South, Central and West Commissioning Support Unit
E-mail: Scwcsu.clinical.procurement@nhs.net
NUTS: UKK4
Internet address(es)
Main address: https://devonccg.nhs.uk/
Address of the buyer profile: https://in-tendhost.co.uk/scwcsu/aspx/Home
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
The provision of an Integrated Urgent Care Service to NHS Devon Clinical Commissioning Group
Reference number: WA11777
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Devon CCG (the Commissioner) has awarded the provision of an Integrated Urgent Care Service (IUCS) for Devon.
The contract is for the provision of:
• 111 call handling services (NHS 111)
• Clinical Assessment of 111 calls through the Clinical Assessment Service (CAS)
• Out of Hours GP provision (OOH)
This procurement was carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
163 054 012.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
64200000
79510000
85312310
II.2.3) Place of performance
NUTS code:
UKK4
Main site or place of performance:
Devon
II.2.4) Description of the procurement
NHS Devon CCG (the Commissioner) has awarded a contract for the provision of an Integrated Urgent Care Service (IUCS) for Devon.
The contract is for the provision of:
• 111 call handling services (NHS 111)
• Clinical Assessment of 111 calls through the Clinical Assessment Service (CAS)
• Out of Hours GP provision (OOH)
The NHS Long Term Plan clearly set out the need to act in redesigning the NHS urgent care 'access point', moving towards a "consult and complete" model.
NHS 111 provides a vital service to help people with urgent care needs to get assessment, clinical advice, and treatment quickly. The service is significantly enhanced by increasing clinical consultation for patients calling 111, so that more patients get the care and advice they need over the phone, and only those who genuinely need to attend A&E or use the ambulance service are advised to do this. All other patients have their issue resolved over the phone if possible, or if not will be directed to appropriate primary care or community services, with an emphasis on strongly supporting patients in self-care.
The core vision for the IUC service in Devon builds upon the success of NHS 111 in simplifying access for patients and increasing the confidence that they, commissioner, health
professionals and most importantly the public have in services.
The offer is easy access to urgent health care services that is fully integrated with all aspects of the system - through NHS 111. Integration sees urgent care services collaborating to deliver high quality, clinical assessment, advice, and treatment, with shared standards and processes and clear accountability and leadership. The 111 number must become the single telephony access point.
The Clinical Assessment Service (CAS) is central to this, offering patients access to clinicians, both experienced generalists and specialists (such as Dental Nurses, Mental Health Nurses and Palliative Care Nurses). These clinicians will also be available to health professional colleagues who work with patients in the community, such as paramedics and nurses in nursing homes. Primary care out of hours and 111 services have been combined, and multidisciplinary clinicians added to the integrated working model. IUC services will book people into urgent face- to-face appointments where needed.
This processed was managed by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but is instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.11) Main features of the award procedure:
A Safe, high-quality service that delivers the national specification and performance requirements and meets local patient expectations - 35%
A delivery partner in the strategic transformation of UEC in Devon, a partner in the Devon Integrated Care System - 5%
A resilient set of arrangements able to be responsive to variation in demand - 8%
Excellent clinical governance and assurance processes - 8%
Securing a provider that is innovative, embracing technical changes - 8%
Provider commitment to maximising the opportunities and benefits of an IUCS - 3%
Focused on reducing inequalities in access and outcomes - 3%
Social Value - 10%
Delivering value for money and adding value to the system - 20%
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2021/S 000-017860
Section V: Award of contract
Title: The provision of an Integrated Urgent Care Service to NHS Devon Clinical Commissioning Group
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/02/2022
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Practice Plus Group Urgent Care Limited
Hawker House, 5-6 Napier Court, Napier Road,
Reading
RG1 8BW
UK
Telephone: +44 3339992570
NUTS: UKJ1
Internet address(es)
URL: https://practiceplusgroup.com/
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 163 054 012.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The total value of contract includes the 3 year extension period. The 3 year extension will not necessarily be taken up. Any decision on extension will be taken at the appropriate time.
The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but is instead governed by the "Light Touch Regime" contained within Chapter
3, Section 7 of the Regulations (Regulations 74 to 77).
The tendering process was conducted in accordance with the requirements and flexibilities provided by Articles 74 to 76 of the Directive, and Regulations 74 to 76 of the Regulations. The Authority ran a transparent tender process, treating all Bidders equally.
For the avoidance of doubt, the Authority was not bound by the Regulations or any other regulations or legislation except for the specific parts or circumstances that apply to the procurement of these Services.
Neither the inclusion of a Bidder selection stage, nor the use of any language or terms found in the Directive or Regulations, nor the description of the procedure voluntarily adopted by
the Authority ("Open", "Restricted", "Competitive Procedure with Negotiation", "Competitive Dialogue" or any other description), nor any other indication, shall be taken to mean that the Authority intends to hold itself bound by the Directive or Regulations, save by the provisions applicable to services coming within the scope of Annex XIV of the Directive / Schedule 3 of the Regulations.
The Contracting Authority voluntarily observed the award decision notices provisions and 10-day standstill period described in Regulation 86 of the Regulations.
Unsuccessful Bidders received scores and reasons for the decision, including the characteristics and relative advantages of the winning bid and the reasons why the Bidder/application was unsuccessful.
Deadline for lodging of appeals should be in accordance with Regulation 92 of the Regulations
VI.4) Procedures for review
VI.4.1) Review body
High Court of Justice
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
As described in VI.3, deadline for lodging of appeals should be in accordance with Regulation 92 of the 2015 Regulations.
VI.5) Date of dispatch of this notice
22/02/2022