Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Network Homes
The Hive, 22 Wembley Park Boulevard
Wembley
HA9 0HP
UK
Contact person: Nina Sharma
Telephone: +44 208078204312
E-mail: Nina.sharma@networkhomes.org.uk
NUTS: UK
Internet address(es)
Main address: https://www.delta.esourcing.com
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.delta-esourcing.com/tenders/UK-UK-Wembley:-Call-centre./Q8XHSXP6BC
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Out of Hours Call Handling
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.4) Short description
Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)
II.1.5) Estimated total value
Value excluding VAT:
350 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
350 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/437ZCT5BF7
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Not Provided
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
15/03/2023
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 5 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
15/03/2023
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
VI.3) Additional information
For more information about this opportunity, please visit the Delta eSourcing portal at:
<a href="https://www.delta-esourcing.com/tenders/UK-UK-Wembley:-Call-centre./Q8XHSXP6BC" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-Wembley:-Call-centre./Q8XHSXP6BC</a>
To respond to this opportunity, please click here:
<a href="https://www.delta-esourcing.com/respond/Q8XHSXP6BC" target="_blank">https://www.delta-esourcing.com/respond/Q8XHSXP6BC</a>
GO Reference: GO-202328-PRO-22080979
VI.4) Procedures for review
VI.4.1) Review body
Network Homes
Olympic Office Centre, 8 Fulton Road
Wembley
HA9 0NU
UK
Telephone: +44 208078204312
VI.4.4) Service from which information about the review procedure may be obtained
Network Homes
Olympic Office Centre, 8 Fulton Road
Wembley
HA9 0NU
UK
Telephone: +44 208078204312
VI.5) Date of dispatch of this notice
08/02/2023