Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Cantium Business Solutions Ltd
1 Abbey Wood Road
Kings Hill, West Malling
ME19 4YT
UK
E-mail: contractsprocurement@cantium.solutions
NUTS: UK
Internet address(es)
Main address: www.cantium.solutions
Address of the buyer profile: www.cantium.solutions
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://procontract.due-north.com/Advert/Index?advertId=024f971a-62a8-ed11-811f-005056b64545
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://procontract.due-north.com/Advert/Index?advertId=024f971a-62a8-ed11-811f-005056b64545
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Teams Contact Centre software solution
Reference number: DN651139
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Cantium Business Solutions (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides ICT Managed Services to its customers across the UK within the Education, Local Authority, Health, and the Private sector. As a LATCo, we are proud of our Public Sector heritage, which has given us a foundation in business delivery and infrastructure insight. This uniquely enables us to drive innovation and progressive practices to deliver the best value for our clients.
Cantium is looking for a Teams Contact Centre Software Solution for use primarily by ourselves but with the option to resell to our customers.
Any contractual offer made will be against a zero-value agreement as any sales will be based on best value for ourselves and for our customers.
This Agreement is for a 36 months term based on an initial fixed 12 month period, after which a 3 months break clause may be applied to the balance of the term by the buyer. The contract will expire in its entirety after the 36 months unless the break clause is applied earlier, or it is extended.
The buyer has the right to request up to two x 12-month extensions to this contract, providing the supplier with a minimum notice of 30 days prior to the contract end date. Therefore, the maximum possible contract length will be 60 months.
Further background and technical information can be found within the Invitation to Tender (ITT) documentation.
Expressions of interest will only be accepted via the Kent Business Portal. In order to submit your interest in this opportunity please select the ‘Login and Express an Interest’ button. Please note that to successfully submit your interest you will first need to register for a Supplier account.
Please direct all questions and communication through the Kent Business Portal via the Message facility. Communication will not be accepted via any other vehicle.
II.1.5) Estimated total value
Value excluding VAT:
100 000 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Cantium Business Solutions (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides ICT Managed Services to its customers across the UK within the Education, Local Authority, Health, and the Private sector. As a LATCo, we are proud of our Public Sector heritage, which has given us a foundation in business delivery and infrastructure insight. This uniquely enables us to drive innovation and progressive practices to deliver the best value for our clients.
Cantium is looking for a Teams Contact Centre Software Solution for use primarily by ourselves but with the option to resell to our customers.
Any contractual offer made will be against a zero-value agreement as any sales will be based on best value for ourselves and for our customers.
This Agreement is for a 36 months term based on an initial fixed 12 month period, after which a 3 months break clause may be applied to the balance of the term by the buyer. The contract will expire in its entirety after the 36 months unless the break clause is applied earlier, or it is extended.
The buyer has the right to request up to two x 12-month extensions to this contract, providing the supplier with a minimum notice of 30 days prior to the contract end date. Therefore, the maximum possible contract length will be 60 months.
Further background and technical information can be found within the Invitation to Tender (ITT) documentation.
Expressions of interest will only be accepted via the Kent Business Portal. In order to submit your interest in this opportunity please select the ‘Login and Express an Interest’ button. Please note that to successfully submit your interest you will first need to register for a Supplier account.
Please direct all questions and communication through the Kent Business Portal via the Message facility. Communication will not be accepted via any other vehicle.
II.2.5) Award criteria
Criteria below:
Quality criterion: Pass / Fail Criteria
/ Weighting: 0
Quality criterion: Mandatory (Non-Technical) Requirements
/ Weighting: 10
Quality criterion: Technical Specification
/ Weighting: 30
Quality criterion: General Requirements
/ Weighting: 20
Quality criterion: Value-Added Services
/ Weighting: 15
Price
/ Weighting:
25
II.2.6) Estimated value
Value excluding VAT:
100 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
13/03/2023
Local time: 17:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
14/03/2023
Local time: 08:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
Cantium Business Solutions Ltd
1 Abbey Wood Road
Kings Hill, West Malling
ME19 4YT
UK
E-mail: contractsprocurement@cantium.solutions
VI.5) Date of dispatch of this notice
09/02/2023