Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Rochdale Metropolitan Borough Council
Number 1 Riverside, Smith Street
Rochdale
OL16 1XU
UK
Contact person: Mr Philip Stephens
Telephone: +44 1619121616
E-mail: philip.stephens@star-procurement.gov.uk
NUTS: UKD
Internet address(es)
Main address: http://www.rochdale.gov.uk/
Address of the buyer profile: http://www.rochdale.gov.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.the-chest.org.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.the-chest.org.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS
Reference number: DN653330
II.1.2) Main CPV code
79500000
II.1.3) Type of contract
Services
II.1.4) Short description
SERVICES AGREEMENT RELATED TO PROVISION OF OUT OF HOURS CONTACT CENTRE AND RPaaS
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD
II.2.4) Description of the procurement
To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale
Proposal includes the following services;
• Fully managed OOH service covering the existing opening hours of 4.30pm-
• 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and
• all Bank Holidays 24hr
• All systems and licenses relevant to the delivery of the service
• Automated Management information
• Monthly service review meetings
• KPIs as per the current contract
Resource and Planning
• Forecasting and Planning
• Long term capacity Planning
• Short term Planning
• Performance Analysis
• Scheduling
• Holiday Management
• WFM Administration
• Intraday Performance Management
• Reporting
II.2.5) Award criteria
Criteria below:
Quality criterion: Social Value
/ Weighting: 30
Quality criterion: Quality
/ Weighting: 30
Price
/ Weighting:
40
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
17/03/2023
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
17/03/2023
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
14/02/2023