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Contract Notice

Grounds Maintenance Services & Tree Works

  • First published: 10 February 2024
  • Last modified: 10 February 2024

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-0438dd
Published by:
The Guinness Partnership Ltd
Authority ID:
AA78342
Publication date:
10 February 2024
Deadline date:
11 March 2024
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The requirements comprise grounds maintenance services to Guinness schemes within Cumbria, Greater Manchester and Lancashire. There are currently a total of 106 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

The Guinness Partnership Ltd

Bower House, 1 Stable Street

Oldham

OL9 7LH

UK

Contact person: Procurement

Telephone: +44 3031231890

E-mail: procurement@guinness.org.uk

NUTS: UK

Internet address(es)

Main address: http://www.guinnesspartnership.com/

Address of the buyer profile: http://www.guinnesspartnership.com/

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://procontract.due-north.com/Advert/Index?advertId=000352e0-27a0-ee11-8127-005056b64545


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://procontract.due-north.com/Advert/Index?advertId=000352e0-27a0-ee11-8127-005056b64545


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Grounds Maintenance Services & Tree Works

Reference number: DN660622

II.1.2) Main CPV code

77314000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The Guinness Partnership Limited is seeking to establish a framework of suppliers to deliver Grounds Maintenance Services and Tree Works across our estates for a period of four years.

The grounds maintenance service will be on a scheduled service and the core elements include:

i Management of grassed areas including mowing and strimming.

ii Maintenance of shrub beds including pruning.

iii Hedge-cutting.

iv Weed control.

v Leaf collection and removal.

vi Maintenance of ditch-side vegetation, culverts.

vii Additional service for bin emptying and extra attendance for litter-picking on specified schemes.

viii Maintenance of hard standings.

ix Site cleansing on selected sites (optional extra requirement on a schedule of rates)

Tree works will include an element of scheduled works to maintain the condition and reliability of a tree, reactive tree work identified through hazard assessments and some emergency tree works.

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

Where an Organisation bids for lot 11, 12, 13 or 14 (combined lots), they may also bid for lots 1 to 10 (individual lots). Please note that any bids submitted for the combined lots will not automatically be considered for the corresponding individual lots and vice versa unless also bidding for those lots. If an Organisation is successful at tender stage in both the combined and the individual lots, only the combined lot will be awarded. The individual lots will be awarded to the subsequent ranked Organisation for that lot.

It will not be possible to be awarded both lots 11 and 12 or lots 8 and 14.

Where an Organisation has bid for lots 1 – 10, we reserve the right to only award up to a maximum of three lots.

II.2) Description

Lot No: 1

II.2.1) Title

Grounds Maintenance Services: Cumbria, Lancashire and Greater Manchester

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKD1

UKD3

UKD4

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within Cumbria, Greater Manchester and Lancashire. There are currently a total of 106 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Grounds Maintenance Services: Cheshire

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKD6

UKD7

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within Cheshire. There are currently a total of 46 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 3

II.2.1) Title

Grounds Maintenance Services: Nottinghamshire, Derbyshire, South Yorkshire

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKE3

UKF1

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within Nottinghamshire, Derbyshire, South Yorkshire. There are currently a total of 92 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 4

II.2.1) Title

Grounds Maintenance Services: Harrogate, Leeds, West Yorkshire

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKE2

UKE4

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within Harrogate, Leeds, West Yorkshire. There are currently a total of 76 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 5

II.2.1) Title

Grounds Maintenance Services: Home Counties

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKH2

UKH3

UKJ1

UKJ2

UKJ4

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within the Home Counties. There are currently a total of 101 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 6

II.2.1) Title

Grounds Maintenance Services: London

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKI

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within London. There are currently a total of 17 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 7

II.2.1) Title

Grounds Maintenance Services: Hampshire and West Sussex

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKJ2

UKJ3

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within Hampshire and West Sussex. There are currently a total of 31 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 8

II.2.1) Title

Grounds Maintenance Services: Plymouth, Exeter and Torquay

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKK2

UKK3

UKK4

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within Plymouth, Exeter and Torquay. There are currently a total of 96 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 9

II.2.1) Title

Grounds Maintenance Services: Bristol, Bath and Wiltshire

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKK1

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within Bristol, Bath and Wiltshire. There are currently a total of 89 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 10

II.2.1) Title

Grounds Maintenance Services: Gloucester

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKK1

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within Gloucester. There are currently a total of 87 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 11

II.2.1) Title

Grounds Maintenance North West

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKD

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within the North West. There are currently a total of 152 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 12

II.2.1) Title

Grounds Maintenance Yorkshire

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKE

UKF

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within Yorkshire. There are currently a total of 168 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 13

II.2.1) Title

Grounds Maintenance South

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKH

UKI

UKJ

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within the south of England. There are currently a total of 149 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 14

II.2.1) Title

Grounds Maintenance South West

II.2.2) Additional CPV code(s)

77314000

II.2.3) Place of performance

NUTS code:

UKK

II.2.4) Description of the procurement

The requirements comprise grounds maintenance services to Guinness schemes within the South West. There are currently a total of 176 schemes that require services.

No guarantee is given on the volume of services and number of schemes that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 15

II.2.1) Title

Tree Works North

II.2.2) Additional CPV code(s)

77211400

77211500

77340000

II.2.3) Place of performance

NUTS code:

UKD

UKE

UKF

II.2.4) Description of the procurement

The requirements are for scheduled maintenance, reactive tree work identified through hazard assessments, urgent and emergency tree work under the ownership and/or control of Guinness in communal areas in the North of England.

Guinness may include trees that are in resident gardens or other areas as and when instructed throughout this Contract.

No guarantee is given on the volume of services that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 16

II.2.1) Title

Tree Works South

II.2.2) Additional CPV code(s)

77211400

77211500

77340000

II.2.3) Place of performance

NUTS code:

UKH

UKI

UKJ

II.2.4) Description of the procurement

The requirements are for scheduled maintenance, reactive tree work identified through hazard assessments, urgent and emergency tree work under the ownership and/or control of Guinness in communal areas in the South of England.

Guinness may include trees that are in resident gardens or other areas as and when instructed throughout this Contract.

No guarantee is given on the volume of services that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 17

II.2.1) Title

Tree Works South West

II.2.2) Additional CPV code(s)

77211400

77211500

77340000

II.2.3) Place of performance

NUTS code:

UKK

II.2.4) Description of the procurement

The requirements are for scheduled maintenance, reactive tree work identified through hazard assessments, urgent and emergency tree work under the ownership and/or control of Guinness in communal areas in the South West of England.

Guinness may include trees that are in resident gardens or other areas as and when instructed throughout this Contract.

No guarantee is given on the volume of services that may be required during any resulting call off contract by Guinness.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

A call off in year 4 of the framework is permissible for up to a further 2 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Restricted procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement with several operators.

Justification for any framework agreement duration exceeding 4 years:

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 11/03/2024

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information

This framework is being procured by the Guinness Partnership Ltd., a registered Charitable

Community Benefit Society registered number 031693R, whose registered office is at 30

Brock Street, Regent's Place, London, NW1 3FG (“Guinness”).

This framework is being procured by Guinness for and on behalf of any and all subsidiaries and entities with the Guinness group of societies and companies and who will all be entitled to conclude contracts based on this framework agreement, including but not limited to:

o The Guinness Partnership Ltd. (Company No: IP031693R)

o City Response Ltd., Trading As Guinness Property (Company No: 04471280)

o Guinness Care and Support Ltd. (Company No: IP30337R)

o Guinness Developments Limited (Company No: 04175094)

o The Guinness Housing Association Limited (Company No: IP17017R)

o Guinness Homes Limited (Company No: 05710006)

o Guinness Platform Limited (Company No: 06411652)

o Hallco 1397 Limited, Registration (Company No: 05998281);

o Shepherds Bush Housing Association (Company No: 16442R); and

o Any existing and future entities which are contracting authorities within the Group;

VI.4) Procedures for review

VI.4.1) Review body

Public Procurement Review Service, Cabinet Office

London

UK

E-mail: publicprocurementreview@cabinetoffice.gov.uk

VI.5) Date of dispatch of this notice

09/02/2024

Coding

Commodity categories

ID Title Parent category
77314000 Grounds maintenance services Planting and maintenance services of green areas
77340000 Tree pruning and hedge trimming Horticultural services
77211400 Tree-cutting services Services incidental to logging
77211500 Tree-maintenance services Services incidental to logging

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
procurement@guinness.org.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.