Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
UK
Contact person: Susan Ayre
Telephone: +44 1413062109
E-mail: commercial_mailbox@slc.co.uk
NUTS: UKM82
Internet address(es)
Main address: https://www.gov.uk/government/organisations/student-loans-company
Address of the buyer profile: www.GOV.UK/slc
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.delta-esourcing.com/tenders/UK-title/WCG76VS2N2
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Administration of Student Loans
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Overseas Debt Collection
Reference number: 2023-TR-0043
II.1.2) Main CPV code
79940000
II.1.3) Type of contract
Services
II.1.4) Short description
SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are:
i)to collect ICR debt and/or
ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
II.1.5) Estimated total value
Value excluding VAT:
4 500 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are:
i)to collect ICR debt and/or
ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
It is expected that the successful Provider will carry out some tracing activity to facilitate collections, at their own cost. The successful Provider will attempt to locate customers with whom SLC have lost contact. If the customer is located, the successful Provider will be expected to collect the full arrears outstanding from the customer.
Customer collections should be the Provider’s primary business, with the ability to demonstrate experience. The Provider must be able to provide a web-based client access to allow cases to be audited remotely as well as the ability to communicate effectively with different nationalities (this does not specifically mean multi-lingual).
II.2.5) Award criteria
Criteria below:
Quality criterion: Methodology for Service Delivery
/ Weighting: 20
Quality criterion: Approach to Indebtedness
/ Weighting: 10
Quality criterion: Compliance
/ Weighting: 10
Quality criterion: Technical Requirements
/ Weighting: 5
Quality criterion: MI and Reporting
/ Weighting: 5
Quality criterion: Transition
/ Weighting: 5
Quality criterion: Social Value
/ Weighting: 10
Cost criterion: Commercial Response
/ Weighting: 35
II.2.6) Estimated value
Value excluding VAT:
4 500 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: Yes
Description of renewals:
Reprocurement at the end of the contract term
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/WCG76VS2N2
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
The successful provider must be registered and authorised by the Financial Conduct Authority and there must be no regulatory breaches by the Provider’s business within the last 6 month
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
18/03/2024
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
18/03/2024
Local time: 12:00
Place:
Online
Information about authorised persons and opening procedure:
Commercial Manager
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
<a href="https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2</a>
To respond to this opportunity, please click here:
<a href="https://www.delta-esourcing.com/respond/WCG76VS2N2" target="_blank">https://www.delta-esourcing.com/respond/WCG76VS2N2</a>
GO Reference: GO-2024215-PRO-25182861
VI.4) Procedures for review
VI.4.1) Review body
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
UK
Telephone: +44 1413062109
VI.4.2) Body responsible for mediation procedures
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
UK
Telephone: +44 1413062109
VI.4.4) Service from which information about the review procedure may be obtained
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
UK
Telephone: +44 1413062109
VI.5) Date of dispatch of this notice
15/02/2024