Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
South West Water Ltd
02366665
Peninsula House, Rydon Lane
Exeter
EX2 7HR
UK
E-mail: groupprocurement@pennon-group.co.uk
NUTS: UKK
Internet address(es)
Main address: https://www.pennon-group.co.uk/
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Workforce Management Software and Implementation
Reference number: PRO311
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
South West Water's "Customer Led Intelligent Operations" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations.
The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems.
The requirements of the WFM is split into 3 Lots:
Lot 1 - Software
Lot 2 - System Integration
Lot 3 - Business Implementation / Change Management
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Lowest offer:
/ Highest offer:
II.2) Description
Lot No: 1
II.2.1) Title
Software
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKK
II.2.4) Description of the procurement
A commercially available off-the-shelf WFM system on both desktop and mobile devices to support 9 key functional areas:
- Asset Management
- Planning & Scheduling
- Work Management
- Customer Management
- Materials Management
- People Management
- Financial Management
- Graphical views
- MI & Analysis
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
System Implementation
II.2.2) Additional CPV code(s)
72227000
72263000
II.2.3) Place of performance
NUTS code:
UKK
II.2.4) Description of the procurement
To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a SI partner to deliver a configured solution to meet the business requirements as detailed in the tender's Software Specification.
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Business Implementation
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UKK
II.2.4) Description of the procurement
To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a change partner to deliver the expected benefits from a deployed and configured solution to meet the business requirements as detailed in the Software Specification.
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with a single operator.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-020109
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
20/02/2024
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators:
No
V.2.5) Information about subcontracting
Section V: Award of contract
Title: Business Implementation / Change Management
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
20/02/2024
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators:
No
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 1
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
20/02/2024
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators:
No
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Pennon Group Plc
Exeter
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Please contact groupprocurement@pennon-group.co.uk .
VI.5) Date of dispatch of this notice
23/02/2024