Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
Bield Housing & Care
79 Hopetoun Street
Edinburgh
EH7 4QF
UK
Telephone: +44 1312734078
E-mail: bieldprocurement@bield.co.uk
Fax: +44 1312734078
NUTS: UKM
Internet address(es)
Main address: http://www.bield.co.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA13722
I.3) Communication
Additional information can be obtained from the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
www.publiccontractsscotland.gov.uk
I.4) Type of the contracting authority
Other: Housing
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Shaping the Future of Assistive Telecare: Bield Seeks Partner for Innovation of Call Monitoring Technology
II.1.2) Main CPV code
72260000
II.1.3) Type of contract
Services
II.1.4) Short description
Bield Response24 (BR24), part of Bield Housing and Care, is seeking to engage with potential suppliers for the procurement of an innovative cloud-based Alarm Receiving Centre (ARC) solution. This Early Market Engagement exercise is intended to gather information and insights from potential suppliers to inform our procurement strategy.
Background: Bield Response24, a prominent alarm receiving centre, is part of Bield Housing and Care, a Scottish not for profit registered charity and social landlord. Operating 24/7/365, BR24 currently monitors over 45,000 customers, including Bield tenants and various local authorities, housing associations, and out-of-hours services. Our current TEC monitoring platform is integral in delivering services in collaboration with Health and Social Care Services. With the evolving landscape of telecare, we are exploring new opportunities to enhance our service offerings with a focus on proactive and preventative solutions.
Scope of Requirement: We are looking for a comprehensive solution that:
Allows seamless expansion and integration with Health and Social Care Teams.
Offers cutting-edge Technology Enabled Care (TEC) capabilities.
Supports our ongoing growth and digital integration needs.
Enhances our service delivery, focusing on proactive and preventative telecare.
Ability to meet and deliver current service delivery.
Holds TSA accreditation.
Demonstrate its ability to incorporate the Telecare Information Framework for Scotland
Current Operations: BR24 has experienced significant growth since its creation in 1988. Currently, we monitor roughly 18,000 customers via TEC monitoring and 29,000 through out of services across 28 health boards in Scotland. Our services extend beyond Bield tenants to local authorities, housing associations, and commercial organisations. Our ambition includes developing innovative TEC services for proactive and preventative telecare.
Partnership Opportunity: We seek a collaborative partner to revolutionise telecare delivery, enhancing reactive models and incorporating proactive and preventative approaches. The partner should be capable of integrating with new technology and services, driving innovation in telecare solutions.
Information Sought: We invite interested companies and consortia to discuss potential solutions that align with our objectives. In particular, we are interested in:
Comprehensive details of the offered platform, including basic components and additional software capabilities.
The supplier's approach to supporting BR24's current delivery of services and future ambitions.
Innovative solutions for transforming BR24 operations.
Available resources for driving further innovation in telecare
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48000000
48900000
72000000
72268000
48814000
79512000
33195000
33195200
75122000
85100000
85140000
85144000
85323000
35121700
31625200
II.2.3) Place of performance
NUTS code:
UKM75
II.2.4) Description of the procurement
We will be going through an above GPA threshold open tender process. We seek a collaborative partner to revolutionise telecare delivery, enhancing reactive models and incorporating proactive and preventative approaches. The partner should be capable of integrating with new technology and services, driving innovation in telecare solutions.
II.3) Estimated date of publication of contract notice:
07/06/2024
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section VI: Complementary information
VI.3) Additional information
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=759325.
(SC Ref:759325)
VI.5) Date of dispatch of this notice
28/02/2024