Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS HUMBER & NORTH YORKSHIRE ICB
QOQ
Health House
WILLERBY
HU106DT
UK
E-mail: hnyicb.procurement@nhs.net
NUTS: UKE12
Internet address(es)
Main address: https://humberandnorthyorkshire.icb.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Telecare Alarm Scheme and Emergency Carer Support - North East Lincolnshire
Reference number: C307472
II.1.2) Main CPV code
85300000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Telecare Alarm Scheme and Emergency Carer Support service.
The service aims to deliver a comprehensive telecare service which offers advice, information and an opportunity for demonstration of a range of telecare technology available on the market. The provider will promote their telecare service across North East Lincolnshire, to raise awareness of the benefits of telecare in supporting clients, their carers and the wider health and social care system, to facilitate appropriate referral into the service. The Provider will deliver the Carers' Emergency Alert Card providing eligible carers with an emergency 24 hour phone line. This phone line can be accessed by carers, or someone on their behalf, if the carer is experiencing an emergency or personal crisis situation which will prevent them from providing care for a short period of time.
The service will be required to deliver:
• a lifeline alarm and pendant along with peripherals where necessary to eligible clients to support them to remain independent at home for as long as possible.
• a call monitoring service which provides advice, guidance, referral to other services and a robust triage service calling on the most appropriate response to their telecare activations24 hours a day, 365 days of the year.
• Welfare/ wellbeing checks along with courtesy calls.
• Ongoing monitoring and review of clients and where necessary servicing and repair of their telecare technology.
• reassurance and peace of mind to eligible carers' that in the event of a crisis situation an Emergency Plan can be initiated by the provider, to ensure that the cared for person is supported in the carer's absence.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
2 705 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKE13
Main site or place of performance:
North East Lincolnshire
II.2.4) Description of the procurement
NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Telecare Alarm Scheme and Emergency Carer Support service.
The service aims to deliver a comprehensive telecare service which offers advice, information and an opportunity for demonstration of a range of telecare technology available on the market. The provider will promote their telecare service across North East Lincolnshire, to raise awareness of the benefits of telecare in supporting clients, their carers and the wider health and social care system, to facilitate appropriate referral into the service. The Provider will deliver the Carers' Emergency Alert Card providing eligible carers with an emergency 24 hour phone line. This phone line can be accessed by carers, or someone on their behalf, if the carer is experiencing an emergency or personal crisis situation which will prevent them from providing care for a short period of time.
The service will be required to deliver:
• a lifeline alarm and pendant along with peripherals where necessary to eligible clients to support them to remain independent at home for as long as possible.
• a call monitoring service which provides advice, guidance, referral to other services and a robust triage service calling on the most appropriate response to their telecare activations24 hours a day, 365 days of the year.
• Welfare/ wellbeing checks along with courtesy calls.
• Ongoing monitoring and review of clients and where necessary servicing and repair of their telecare technology.
• reassurance and peace of mind to eligible carers' that in the event of a crisis situation an Emergency Plan can be initiated by the provider, to ensure that the cared for person is supported in the carer's absence.
II.2.5) Award criteria
Quality criterion: Service Delivery
/ Weighting: 44%
Quality criterion: Service Quality Assurance
/ Weighting: 21%
Quality criterion: Engagement and client/ carer experience
/ Weighting: 12%
Quality criterion: Workforce
/ Weighting: 11%
Quality criterion: Information Management and Technology (IM&T)
/ Weighting: 12%
Cost criterion: Finance - acceptance of financial envelope
/ Weighting: Pass / Fail
II.2.11) Information about options
Options:
Yes
Description of options:
Contract period is 36 months with the option to extend by 24 months. The estimated value (II.2.6) value excluding VAT - is based on a total period of 60 months, should the option to extend be exercised.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-029719
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
10/12/2024
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
North East Lincolnshire Carelink
03047967
Innovation Centre Innovation Way, Europarc,
Grimsby
DN37 9TT
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 2 705 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
NHS Humber and North Yorkshire Integrated Care Board (ICB) is acting as the Contracting Authority (and Co-ordinating Commissioner) for the Telecare Alarm Scheme and Emergency Carers Support service - North East Lincolnshire.
North East Lincolnshire Council will be party to the Telecare Alarm Scheme and Emergency Carers Support service - North East Lincolnshire contract and as such will be named as Associate Commissioners to the contract.
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales Royal Courts of Justice
London
UK
VI.5) Date of dispatch of this notice
06/01/2025