Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
Scottish Prison Service
One Lochside, 1 Lochside Avenue
Edinburgh
EH12 9DJ
UK
Contact person: Christina McKelvie
Telephone: +44 1313303858
E-mail: christina.mckelvie@prisons.gov.scot
NUTS: UKM75
Internet address(es)
Main address: http://www.sps.gov.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00384
I.3) Communication
Additional information can be obtained from the abovementioned address
I.4) Type of the contracting authority
National or federal agency/office
I.5) Main activity
Public order and safety
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
SPS-02244 Provision of Microsoft Service Support
Reference number: SPS-02244
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following:
-Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents.
-Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve.
-Escalation Management – Named resource assigned for critical issues.
-IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender)
-Account Management – Designated Customer Success Account Manager
-Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKM
II.2.4) Description of the procurement
The purpose of this Prior Information Notice (PIN) is to determine interest within the marketplace for this project. Those who are interested in this PIN should contact the SPS representative detailed in this PIN in the first instance to discuss the scope further. The SPS are currently developing a strategy for this project, meaning that the procurement route has not yet been determined. Further details will be provided in due course after a decision has been reached.
II.3) Estimated date of publication of contract notice:
13/01/2025
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section VI: Complementary information
VI.3) Additional information
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=784581.
(SC Ref:784581)
VI.5) Date of dispatch of this notice
07/01/2025