Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The British Broadcasting Corporation (BBC)
Broadcasting House, Portland Place
London
W1A 1AA
UK
Contact person: Kevin Waters
Telephone: +44 1234567890
E-mail: kevin.waters@bbc.co.uk
Fax: +44 1234567890
NUTS: UK
Internet address(es)
Main address: http://www.bbc.co.uk/supplying/
Address of the buyer profile: https://bbc.bravosolution.co.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Broadcasting
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
BBC Employee Assistance Services
Reference number: PROC 2023 92 TO-AS Employee Assistance Programme
II.1.2) Main CPV code
85147000
II.1.3) Type of contract
Services
II.1.4) Short description
Health and Wellbeing are key priorities for the BBC and underpin our strategic ambition to “make the
BBC an even greater place to work for everyone.” We are committed to offering wellbeing services
that meets the needs of our diverse workforce and the demands of a 24/7 global organisation where
people thrive and are able to achieve their full potential.
Our Health & Wellbeing provisions focus on building proactive initiatives and timely support and
include an extensive range of information, guidance and access to services to help prevent health
issues, protect and promote mental health and get support when needed with the aim of meeting our
duty of care to staff and making the BBC a great place to work.
Initiatives increasingly focus on protecting colleagues from developing work related health issues
from arising and helping colleagues build resilience through engaging multi-platform solutions that
are accessible on-site, online, and remotely in a variety of local languages, considering the diversity
and cultural needs of our colleagues.
This Contract Notice invites bids for the following services, represented under 3 lots:
Lot 1: Global Employee Assistance Programme (EAP)
Providing support to UK and internationally based employees. Practical advice and signposting on a
range of topics including mental health, wellbeing and trauma support. Provision of confidential
support at the point of contact with appropriate assessments and identification of suitable services
to BBC employees with personal and / or work related issues that affect their wellbeing and
performance at work. Proactive preventative support in helping individuals to address their mental
health and wellbeing needs before they develop into more complex and/or long-term health issues.
Lot 2 - Critical Incident Support
On-site or remotely as requested, which provides at a minimum group support sessions for
colleagues using the principles of psychological first aid with an understanding of the variety of
challenges facing global corporations that may affect the wellbeing of colleagues and 1:1 support for
colleagues from appropriately trained professionals who have experience in dealing in psychological
first aid.
Lot 3 - Reflective Practice
A service that delivers proactive and preventative measures that help mitigate the impact of risks
associated with the type and level of exposure staff members are experiencing in their workplaces
which might compromise their psychological wellbeing.
The aim of this service is to reduce the adverse impact of high risk and high exposure work and
promote the benefits of this work through evidence based interventions.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
1 460 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Global Employee Assistance Programme
II.2.2) Additional CPV code(s)
85147000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Providing support to UK and internationally based employees. Practical advice and
signposting on a range of topics including mental health, wellbeing and trauma support.
Provision of confidential support at the point of contact with appropriate assessments and identification of suitable services to BBC employees with personal and / or work related issues that affect their wellbeing and performance at work. Proactive preventative support in helping individuals to address their mental health and wellbeing needs before they develop into more complex and/or long-term health issues.
II.2.5) Award criteria
Quality criterion: Merit
/ Weighting: 70
Price
/ Weighting:
30
II.2.11) Information about options
Options:
Yes
Description of options:
Option to extend for up to 2 years.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-012552
Section V: Award of contract
Title: Lot 2 - Critical Incident Support
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section V: Award of contract
Title: Lot 3 - Reflective Practice
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section V: Award of contract
Lot No: 1
Contract No: 1
Title: Lot 1 - Global Employee Assistance Programme (EAP)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
05/11/2024
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
CNLR HORIZONS LIMITED (Trading as CIC)
Second Floor, 66-68 East Smithfield, Pharmaceutical Building
London
E1W 1AW
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 460 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
In the case of technology requirements, the BBC may involve its technology partner (Atos IT Solutions and Services Limited) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders. However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document.
VI.4) Procedures for review
VI.4.1) Review body
Business and Property Courts of England and Wales - TCC
Rolls Building, 7 Rolls Building, 7 Fetter Lane
London
EC4A 1NL
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
As stated in the Public Contracts Regulations 2015. The applicable review time limits shall be as stated in Regulations 92 and 93 Public Contracts Regulations 2015.
VI.5) Date of dispatch of this notice
10/01/2025