Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
London Borough of Harrow
London Borough of Harrow, Forward Drive
Harrow
HA3 8FL
UK
Contact person: Mr Martin Trim
Telephone: +44 2088635611
E-mail: Martin.Trim@harrow.gov.uk
NUTS: UK
Internet address(es)
Main address: http://www.harrow.gov.uk
Address of the buyer profile: http://www.harrow.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Revenues and Housing Benefits Processing Support Service
Reference number: DN717009
II.1.2) Main CPV code
75100000
II.1.3) Type of contract
Services
II.1.4) Short description
Provision of the London Borough of Harrow's Council Tax, Benefits, Housing Benefit Overpayments and Business Rates Services.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
9 551 662.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow’s Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 40
Quality criterion: Social Value
/ Weighting: 10
Price
/ Weighting:
50
II.2.11) Information about options
Options:
Yes
Description of options:
The contract is for 5 years with an option to extend for a further 3 years followed by a further option to extend for 1 year.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-019494
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
12/12/2024
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Capita Business Services Ltd
65 Gresham Street
London
EC2V 7NQ
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 9 551 662.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court
The Strand
London
UK
VI.4.2) Body responsible for mediation procedures
The London Borough of Harrow
Forward Drive
Harrow
HA3 8FL
UK
E-mail: procurement@harrow.gov.uk
VI.5) Date of dispatch of this notice
15/01/2025