Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
Lincolnshire County Council
County Offices, Newland
Lincoln
LN1 1YL
UK
Contact person: Mrs Emma Golds
Telephone: +44 1522552222
E-mail: emma.golds@lincolnshire.gov.uk
NUTS: UKF3
Internet address(es)
Main address: https://www.lincolnshire.gov.uk
Address of the buyer profile: https://www.lincolnshire.gov.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://procontract.due-north.com/Advert/Index?advertId=c088d2bc-24cc-ef11-8133-005056b64545
Additional information can be obtained from the abovementioned address
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Lincolnshire Fire & Rescue CRM system
Reference number: DN757532
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
This PIN initiates pre-market engagement activity; this exercise is to gain a further understanding of the market, the likely interest and to inform our specification and commercial arrangement.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
72212330
II.2.3) Place of performance
NUTS code:
UKF3
II.2.4) Description of the procurement
The Supplier shall provide a cloud hosted Software as a Service (‘the System’) that offers the following functionalities:
- Mobile Working
- Training Mode / System
- Mandatory field control
- User Friendly
- Enhanced Reporting Capabilities
- Dashboard customisation
- Single screen customisation
- Customisable Columns
- Predefined Templates
The supplier shall ensure that the product seamlessly connects with the existing M365 tools. The supplier shall also ensure that API functionality is available upon request to be able to link with other systems which may be required. The API will need flexibility in push and pull commands to allow us the ability in the future to enhance our systems and break down those silo processes.
The System shall make processes more efficient by ensuring automation and reduce wasted time. Including template creation enabling users to efficiently create letters with seamlessly. Provides automation within process flows to be able to automatically create jobs, emails from the system.
The system will need to be accessed and used remotely, with a variety of teams requiring access. The system will hold proformas, with data required to be entered whilst delivering activities, e.g. in people's homes or at commercial premises. An on or off-line functionality will be required, with the facility to store information and unloading to the system automatically.
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal: Yes
Description of renewals:
The Council is considering awarding a contract of 4 years however, the design of both the initial period and any extension period(s) have not yet been determined.
II.3) Estimated date of publication of contract notice:
17/02/2025
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section VI: Complementary information
VI.5) Date of dispatch of this notice
17/01/2025