Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Aster Group Limited
Sarson Court, Horton Avenue, Devizes, Wiltshire SN10 2AZ
Devizes
SN10 2AZ
UK
Contact person: Isabelle Anderson
E-mail: aster.procurement@aster.co.uk
NUTS: UK
Internet address(es)
Main address: www.aster.co.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Out of Hours Telephone Service
Reference number: AG - 0580 - 2020
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.4) Short description
This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
792 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79512000
79342300
64214200
32552120
79511000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
Please see tender documents
II.2.4) Description of the procurement
Please see tender documents
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60%
Price
/ Weighting:
40%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-031298
Section V: Award of contract
Contract No: TBC
Title: Provision of an Out of Hours Telephone Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
21/01/2025
V.2.2) Information about tenders
Number of tenders received: 12
Number of tenders received from SMEs: 8
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 12
Number of tenders received by electronic means: 12
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Somerset Lifeline T/A Deane Helpline
Somerset Council, County Hall
Taunton
TA1 4DY
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 745 450.03
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
7 Rolls Building, Fetter Lane
London
EC4A 1NL
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
24/01/2025