Contract notice
Section I: Contracting
authority
I.1) Name and addresses
NSAH (Alliance Homes) Ltd
40 Martingale Way
Portishead
BS20 7GF
UK
E-mail: procurement@alliancehomes.org.uk
NUTS: UKK1
Internet address(es)
Main address: https://in-tendhost.co.uk/alliancehomes
Address of the buyer profile: http://www.alliancehomesgroup.org.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://in-tendhost.co.uk/alliancehomes/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Contact Centre Telephony Solution (662-AHL)
Reference number: SYSTEM 00000185
II.1.2) Main CPV code
64200000
II.1.3) Type of contract
Services
II.1.4) Short description
This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as ‘The Alliance Homes Group’. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will
II.1.5) Estimated total value
Value excluding VAT:
600 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
64200000
II.2.3) Place of performance
NUTS code:
UKK1
Main site or place of performance:
II.2.4) Description of the procurement
This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as ‘The Alliance Homes Group’. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
600 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/07/2025
End:
28/02/2030
This contract is subject to renewal: Yes
Description of renewals:
The duration of the resulting contract will be the period of implementation to go-live of the portal (duration to be confirmed) plus four years from the date of go-live. Beyond this there will also be the possibility of one further extension of two years.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
04/03/2025
Local time: 12:00
IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date:
19/03/2025
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
VI.4) Procedures for review
VI.4.1) Review body
NSAH (Alliance Homes) Ltd
Portishead
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
30/01/2025