Contract notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
YORKSHIRE WATER SERVICES LIMITED
03778498
Western House,Western Way, Buttershaw
BRADFORD
BD62SZ
UK
Contact person: Pedro Martins
Telephone: +44 1234
E-mail: martinsp@yw.co.uk
NUTS: UKE41
Internet address(es)
Main address: https://www.yorkshirewater.com/
I.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at:
https://www.yorkshirewater.com/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.yorkshirewater.com/
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Bill Payment & Cash Payout Counter Services
II.1.2) Main CPV code
65100000
II.1.3) Type of contract
Services
II.1.4) Short description
Yorkshire Water (YW) provides water and sewerage services to over 5 million people.
Customers have the option to pay their bills using a barcoded bill or payment card via over-the-counter services using cash or debit card.
Ensuring a seamless and widely accessible payment solution is critical to our service delivery.
Total forecasted spend: £1.6 million over five years (FY 25/26 to FY 29/30).
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for all lots
II.2) Description
Lot No: 1
II.2.1) Title
Bill Payment Services
II.2.2) Additional CPV code(s)
65100000
II.2.3) Place of performance
NUTS code:
UKE
II.2.4) Description of the procurement
Customers can pay their Yorkshire Water bill at a outlet using a barcoded bill or magnetic swipe card.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: Yes
Description of renewals:
Initial term of three years, with an option to extend for an additional two years, subject to performance and market conditions.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Cash Pay-out Services
II.2.2) Additional CPV code(s)
65100000
II.2.3) Place of performance
NUTS code:
UKE
II.2.4) Description of the procurement
A quick cash voucher scheme enabling Yorkshire Water customers to receive a refund in cash at a outlet.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: Yes
Description of renewals:
Annual agreements (12 months), with optional extensions.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
2. Requirements We seek a market-leading provider capable of processing over-the-counter payments securely and efficiently.
Key requirements include:
2.1 Market & Industry Experience
• A well-established, reputable supplier with a proven track record in processing similar high-volume transactions.
2.2 Secure Payment Gateway
• Compliance with GDPR and financial security regulations.
• Secure integration with Yorkshire Water's payment gateway.
2.3 Stable Processing Platform
• Capable of handling multiple transactions and users simultaneously.
• Availability 24/7, with downtime resolution within 4 hours or less.
• Industry-standard security and seamless interaction with our existing gateway solution.
2.4 High-Volume Transaction Capability
• Proven ability to process thousands of daily transactions across all major card providers.
2.5 24/7 Service & Support
• Around-the-clock service coverage with dedicated support.
2.6 Reporting Suite
• Comprehensive reporting, including:
o System logs with transaction details (amount, date, card type, etc.).
o Online access to reports.
o Search and display functions for all transactions.
o Data export capability (Excel format).
o Monthly summary and billing reports with high accuracy.
3. Payment File Transfer Requirements
• Payment files must be securely presented on Yorkshire Water's SFTP server overnight for internal processing.
• The supplier must:
o Move and archive files post-transfer, clearing them within agreed timescales.
o Provide Yorkshire Water with SFTP server contact details, password, and secure key.
o Whitelist Yorkshire Water's IP address for secure transfer.
• SFTP files must be provided daily by an agreed time, with clear SLAs in place for incident resolution.
• Files are typically received during the overnight batch run and imported before 8 AM. Any failure in receipt must be resolved as a high-priority incident.
• Settlement and reconciliation timelines must be clearly defined.
Important Notes
• Yorkshire Water unconditionally reserves the right to suspend or cancel this procurement process at its sole discretion and without liability.
• Yorkshire Water reserves the right to cancel, merge, or amend any lot and/or make no award under this procurement process.
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
03/03/2025
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
5. Procurement Process
5.1 Expression of Interest (EOI)
Interested suppliers must submit a notification to participate in the tender process via email to Pedro Martins at pedro.martins@yorkshirewater.co.uk.
5.2 Selection Questionnaire (SQ)
Upon receipt of an EOI, a Selection Questionnaire (SQ) will be issued via SAP Ariba. This will be a pass/fail assessment to ensure minimum eligibility. Bidders who do not meet the criteria may be excluded at this stage, though they may have an opportunity to resubmit.
5.3 Invitation to Tender (ITT)
Successful bidders from the SQ stage will receive an Invitation to Tender (ITT). This will include commercial and qualitative assessments for each lot. Tender documents and evaluation criteria will be provided via SAP Ariba.
VI.4) Procedures for review
VI.4.1) Review body
Yorkshire Water
Bradford
UK
VI.5) Date of dispatch of this notice
30/01/2025