Access to the procurement documents is restricted. Further information can be obtained at:
II.1.1) Title
Back Office Application Support and Modernisation
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Post Office are looking to procure new suppliers to provide application management, hosting and support for various existing Back-Office applications and services.
Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is:
Lot 1 - Finance applications support
Lot 2 - Databases and database applications support
Lot 3 - Customer Service Management support
Lot 4 - Robotic Process Automation support
Lot 5 - Infrastructure and Hosting
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for all lots
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
There are no restrictions on the number of Lots that could be awarded to each supplier.
Lot No: 1
II.2.1) Title
Finance applications support
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services.
Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is:
Lot 1 - Finance applications support
Lot 2 - Databases and database applications support
Lot 3 - Customer Service Management support
Lot 4 - Robotic Process Automation support
Lot 5 - Infrastructure and Hosting
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/08/2025
End:
31/07/2030
This contract is subject to renewal: Yes
Description of renewals:
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
The 5 highest scoring potential providers based on the selection questionnaire.
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Databases and database applications support
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services.
Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is:
Lot 1 - Finance applications support
Lot 2 - Databases and database applications support
Lot 3 - Customer Service Management support
Lot 4 - Robotic Process Automation support
Lot 5 - Infrastructure and Hosting
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/08/2025
End:
31/07/2030
This contract is subject to renewal: Yes
Description of renewals:
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
The 5 highest scoring potential providers based on the selection questionnaire.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Customer Service Management support
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services.
Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is:
Lot 1 - Finance applications support
Lot 2 - Databases and database applications support
Lot 3 - Customer Service Management support
Lot 4 - Robotic Process Automation support
Lot 5 - Infrastructure and Hosting
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/08/2025
End:
31/07/2030
This contract is subject to renewal: Yes
Description of renewals:
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
The 5 highest scoring potential providers based on the selection questionnaire.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Robotic Process Automation support
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services.
Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is:
Lot 1 - Finance applications support
Lot 2 - Databases and database applications support
Lot 3 - Customer Service Management support
Lot 4 - Robotic Process Automation support
Lot 5 - Infrastructure and Hosting
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/08/2025
End:
31/07/2030
This contract is subject to renewal: Yes
Description of renewals:
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
The 5 highest scoring potential providers based on the selection questionnaire.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 5
II.2.1) Title
Infrastructure and Hosting
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services.
Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is:
Lot 1 - Finance applications support
Lot 2 - Databases and database applications support
Lot 3 - Customer Service Management support
Lot 4 - Robotic Process Automation support
Lot 5 - Infrastructure and Hosting
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/08/2025
End:
31/07/2030
This contract is subject to renewal: Yes
Description of renewals:
Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
The 5 highest scoring potential providers based on the selection questionnaire.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Further details can be found on Post Office's e-sourcing platform Web3.
Suppliers requesting participation will be required to sign an NDA and, where they are an existing Post Office supplier for relevant services, an Ethical Walls Agreement. Access will only be granted once these are in place.
Responses must be submitted by the 31st March 2025.
Please contact procurement@postoffice.co.uk for more details.