Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS North Central London Integrated Care Board
Laycock PDC, Laycock Street
London
N1 1TH
UK
E-mail: nclicb.nclcontractqueries@nhs.net
NUTS: UKI41
Internet address(es)
Main address: https://www.nclhealthandcare.org.uk/icb/north-central-london-integrated-care-board
Address of the buyer profile: https://www.nclhealthandcare.org.uk/icb/north-central-london-integrated-care-board
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Crisis Cafe - Camden - Hestia Housing and Support - C405853
Reference number: C405853
II.1.2) Main CPV code
85121270
II.1.3) Type of contract
Services
II.1.4) Short description
Online counselling and emotional well-being support service providing young people aged 11-18 years, and up to 25 years for vulnerable groups e.g. care leaver; SEND; (for Camden and Islington) with a free, safe and secure means of accessing support from a professional team of qualified counsellors.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
320 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI31
Main site or place of performance:
Camden
II.2.4) Description of the procurement
"This notice relates to Online counselling and emotional well-being support service providing young people aged 11-18 years, and up to 25 years for vulnerable groups e.g. care leaver; SEND; (for Camden and Islington) with a free, safe and secure means of accessing support from a professional team of qualified counsellors.<br/>This notice is an intention to award a contract to the existing provider following direct award process C.<br/>The annual value of the contract is £160,000.00<br/>The lifetime value of the contract is £320,000.00<br/>The expiring contract ends 31/03/2026<br/>The contract term will be 2 Years with No Option to Extend<br/>The contract will start 01/04/2026 and end 31/03/2028"
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
New works/services, constituting a repetition of existing works/services and ordered in accordance with the strict conditions stated in the Directive
Explanation
"Justification: Award of a contract without prior publication of a call for competition in the cases listed below<br/>Reason: The procurement falls outside the scope of application of the regulations<br/>Explanation: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. <br/>Representations by providers must be made to decision makers by 16/02/2026<br/>This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR."
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
02/02/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Hestia Housing and Support
02020165
68 Alie St, London, E1 8PX
London
E1 8PX
UK
Telephone: +44 7896240666
NUTS: UKI31
Internet address(es)
URL: http://hestia.org
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
Lowest offer:
320 000.00
GBP
/ Highest offer:
320 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
"This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. <br/>The publication of this notice marks the start of the standstill period.<br/>Representations by providers must be made to decision makers by 16/02/2026<br/>This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.<br/>Written representations should be sent to nclicb.nclcontractqueries@nhs.net<br/>Decision to award this contract was made by NCL & NWL Executive Management Team on 11/12/2025 in line with the ICB's Standing Financial Instructions (SFI's)<br/>No Conflicts of Interest have been identified<br/>The decision to award this contract was based on the assessment of the providers current and likely future performance to deliver the commissioned activity against the following key critera with the corresponding percentage value representing their importance.<br/>A score of 34% for Quality and innovation was awarded out of a possible 34%<br/>A score of 20% for Value was awarded out of a possible 20%<br/>A score of 18% for Integration, collaboration and service sustainability was awarded out of a possible 24%<br/>A score of 8.75% for Improving access, reducing health inequalities and facilitating choice was awarded out of a possible 12%<br/>A score of 8.75% for Social value was awarded out of a possible 10%<br/>With a combined score of 92.75% out of a possible 100% it demonstrates the providers current and likely future performance to deliver the commissioned activity."
VI.4) Procedures for review
VI.4.1) Review body
NHS North Central London Integrated Care Board
Laycock PDC, Laycock Street
London
N1 1TH
UK
Internet address(es)
URL: https://www.nclhealthandcare.org.uk/icb/north-central-london-integrated-care-board
VI.5) Date of dispatch of this notice
02/02/2026