Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Citizen Housing Group Ltd
8181
4040 Lakeside
Birmingham
B377YN
UK
Contact person: Thomas Hurst
E-mail: thomas.hurst@citizenhousing.org.uk
NUTS: UKG
Internet address(es)
Main address: www.citizenhousing.org.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Citizen Omni-Channel Communications
II.1.2) Main CPV code
48510000
II.1.3) Type of contract
Supplies
II.1.4) Short description
This contract is for software to improve and upgrade all methods of communication Citizen has with residents. This contract has been procured by direct award via G-Cloud 14.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
442 000.00
GBP/ Highest offer:
520 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKG
II.2.4) Description of the procurement
The procurement was a direct award via G-Cloud 14
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
The initial term of the contract is 24 months, and there are optional extensions of an additional 24 months.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
There was no call to tender, this was a direct award via G-Cloud 14 framework.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Title: Citizen Omni-channel Communications
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/03/2025
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Incline-IT Limited
11864190
Century House, Gadbrook Business Centre
Northwich
CW9 7TL
UK
NUTS: UKG
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
442 000.00
GBP
/ Highest offer:
520 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a direct award through the G-Cloud 14 framework.
VI.4) Procedures for review
VI.4.1) Review body
High Court of Justice
London
UK
VI.5) Date of dispatch of this notice
02/02/2026