Pre-Market Engagement AI Solution for Social Services Recording

Procurement description

Flintshire Social Services are seeking pre-market engagement to explore established AI solutions with proven application to Social Care recording, that are currently on the market to support transformational change in our recording processes.

The AI solution would be used to summarise relevant information and highlight key points from any transcribed content, i.e. decisions made, actions required, into an appropriate template, covering a broad range of use cases, including assessments and reviews, minute taking and case notes.

Some of our key considerations include;

• The AI solution must keep our data in a private AI system

• The AI solution must support multiple languages, specifically the Welsh language.

• The AI solution must be accessible on a variety of devices and have high-quality audio recording capabilities, with a high degree of accuracy, with the functionality to manually review / edit content into a final output.

• The AI solution will support a fully auditable record of any changes that are made

Main category

Services

Delivery regions

• UKL23 - Flintshire and Wrexham

Total value (estimated)

1 GBP Excluding VAT

1 GBP Including VAT

Contract dates (estimated)

30 April 2026, 00:00AM to 29 April 2029, 23:59PM

Extension end date (if all the extensions are used): 29 April 2036

Flintshire County Council

Is the total value above threshold?

Below threshold

CPV classifications

• 72000000 - IT services: consulting, software development, Internet and support
• 48000000 - Software package and information systems

Delivery regions

• UKL23 - Flintshire and Wrexham

Sustainability

Small and medium-sized enterprises (SME)

Contract start date (estimated)

30 April 2026, 00:00AM

Contract end date (estimated)

29 April 2029, 23:59PM

Extension end date (estimated)

29 April 2036, 23:59PM

Can the contract be extended?

Yes

Engagement process description

Flintshire Social Services are interested in receiving demonstrations from suppliers who have a proven AI tool that has been developed for use in Social Care.

The engagement is to view the product and understand how it can be used to enhance case recording of social care provision in Flintshire.

Flintshire are implementing a new Case Management System, with an estimated Go Live of November 2026. We would like to embed an AI solution, in advance of this date.

If you would like to be involved in the pre-market engagement exercise, please email procurement@denbighshire.gov.uk no later than 12noon on 26th February 2026.

Due date

26 February 2026, 23:59PM

Has the engagement period already ended?

No

Publication date of tender notice (estimated)

31 March 2026