Summary
- OCID:
- ocds-kuma6s-161841
- Published by:
- NPTC Group of Colleges
- Authority ID:
- AA0270
- Publication date:
- 19 February 2026
- Deadline date:
- -
- Notice type:
- Speculative Notice
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- No
Abstract
At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations
Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution.
Please respond by the 06 March 2026
The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses.
AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables.
The NPTC are seeking to publish a competitive tender for a Telephone System Contract. NPTC would like to conduct a questionnaire survey.
Full notice text
Speculative Notice – NATIONAL
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| SERVICES |
1 Authority Details
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1.1
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Authority Name and Address
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NPTC Group of Colleges |
Neath Campus, Dwr-Y-Felin Road, |
Neath |
SA10 7RF |
UK |
Amanda Young |
+44 1619740945 |
a.young@thecpc.ac.uk |
|
| http://www.nptcgroup.ac.uk |
|
1.2
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Address from which further information may be obtained
NPTC Group of Colleges |
Neath Campus, Dwr-Y-Felin Road, |
Neath |
SA10 7RF |
UK |
|
+44 7918846780 |
|
|
| http://www.nptcgroup.ac.uk |
|
2 Contract Details
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2.1
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Title
NPTC Telephone System
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2.2
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Description of the goods or services required
At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations
Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution.
Please respond by the 06 March 2026
The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses.
AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables.
The NPTC are seeking to publish a competitive tender for a Telephone System Contract. NPTC would like to conduct a questionnaire survey. |
2.3
|
Notice Coding and Classification
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|
|
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32429000 |
|
Telephone network equipment |
|
32552310 |
|
Digital telephone exchanges |
|
45314100 |
|
Installation of telephone exchanges |
|
50334110 |
|
Telephone network maintenance services |
|
50334120 |
|
Upgrade services of telephone switching equipment |
|
64213000 |
|
Shared-business telephone network services |
|
64214000 |
|
Dedicated-business telephone network services |
|
64220000 |
|
Telecommunication services except telephone and data transmission services |
|
|
|
|
|
1014 |
|
South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
|
1017 |
|
Bridgend and Neath Port Talbot |
|
1018 |
|
Swansea |
|
3 Administrative Information
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3.1
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Reference number attributed to the notice by the contracting authorityCA17239 |
3.2
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Estimated Start of the Award Procedure 01-05-2026 |
4 Other Information
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4.1
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Additional Information
please go to https://supplers.multiquote.com for the additional information
(WA Ref:161841)
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4.2
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Download Additional DocumentationN/a |
4.3
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Publication date of this notice 19-02-2026 |
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 64214000 |
Dedicated-business telephone network services |
Telephone and data transmission services |
| 32552310 |
Digital telephone exchanges |
Electrical apparatus for line telephony or line telegraphy |
| 45314100 |
Installation of telephone exchanges |
Installation of telecommunications equipment |
| 64213000 |
Shared-business telephone network services |
Telephone and data transmission services |
| 64220000 |
Telecommunication services except telephone and data transmission services |
Telecommunications services |
| 32429000 |
Telephone network equipment |
Network equipment |
| 50334110 |
Telephone network maintenance services |
Repair and maintenance services of line telephony and line telegraphy equipment |
| 50334120 |
Upgrade services of telephone switching equipment |
Repair and maintenance services of line telephony and line telegraphy equipment |
Delivery locations
| ID |
Description
|
| 1017 |
Bridgend and Neath Port Talbot |
| 1014 |
South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
| 1018 |
Swansea |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
|
There are no alert restrictions for this notice.
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About the buyer
- Main contact:
- a.young@thecpc.ac.uk
- Admin contact:
- N/a
- Technical contact:
- N/a
- Other contact:
- N/a
Further information
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Date
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Details
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No further information has been uploaded.
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