Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Transport for London
5 Endeavour Square
London
E201JN
UK
Contact person: Omega Ijie
E-mail: omegaijie@tfl.gov.uk
NUTS: UK
Internet address(es)
Main address: https://tfl.gov.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Market Research
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Satisfaction Survey (TfL 96997)
Reference number: TfL 96997 - WS2646669456
II.1.2) Main CPV code
73110000
II.1.3) Type of contract
Services
II.1.4) Short description
Call off from CCS RM6126 - Research and Insights DPS
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
1 814 000.00
GBP/ Highest offer:
2 116 455.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 60%
Quality criterion: Social value
/ Weighting: 10%
Cost criterion: Financial
/ Weighting: 30%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Call-off from the CCS RM6126 DPS - Under PCR2015.
Categories were filtered by selection available on the CCS.
All suppliers were sent an early market engagement to complete and would allow us registerthem on SAP Ariba.
An expression of interest was then sent out to all suppliers to allow us register them on SAP Ariba.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: CW87422
Title: Customer Satisfaction Survey (TfL 96997)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/02/2026
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Verian Group UK Limited
13663077
London
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
1 814 000.00
GBP
/ Highest offer:
2 116 455.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Transport for London
London
UK
VI.5) Date of dispatch of this notice
25/02/2026