CONTRACT AWARD NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)

I.2)

Type of contracting Authority and Main Activity or Activities

Ministry or any other national or federal authority, including their regional or local sub-divisions National or federal agency/Office Regional or local Authority Regional or local Agency/Office Body governed by public law European Institution/Agency or International Organisation

General public services Defence Public order and safety Environment Economic and financial affairs Health Housing and community amenities Social protection Recreation, culture and religion Education

In partnership with Lewes District Council

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

Voice Over Internet Protocol Telephony Services Contract.

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

II.1.2)

Main site or location of works, place of delivery or performance

Eastbourne Borough Council and Lewes District Council.

II.1.3)

This notice involves a framework agreement

II.1.4)

Short description of the contract or purchase(s)

Lewes District Council (LDC) and Eastbourne Borough Council (EBC) are seeking expressions of interest from suitably qualified and experienced organisations to undertake its new (VoIP) Telephony Supply Contract under contractual arrangements set out in more detail in the documentation accompanying this notice. The contract is expected to be for 5 years with an option to extend it for a further 2.

EBC and LDC are seeking a single, modern, functioning telephony and contact centre solution that will:

— Replace LDC's existing (hosted) telephony service and upgrade and/or improve the EBC Mitel platform.

— Support shared services, including a joint contact centre that can operate across multiple locations, retention of both councils' existing number ranges.

— Integrate via CTI with the councils' customer relationship management system (Civica Connect360).

— Enable improvements to customer service, including the ability to handle up to 100 concurrent calls into the contact centre.

— Provide high quality management information to enable performance management of call handling staff, demand forecasting and to help plan services more effectively.

— Support flexible working practices for staff including home and mobile working.

— Ensure resilience, including fail-over to either primary site in the event of loss of service at the other.

The procurement of this contract will be conducted using a Competitive Procedure with Negotiation, where the councils reserve the right to award the contract once initial tenders have been evaluated.

The Pre-Qualification questionnaire will be comprised of mandatory Pass/Fail Questions and 7 qualitative evaluation questions, which will be scored out of 100 and enable the evaluation panel to deselect to 5 suppliers. The Evaluation criteria for the Invitation to Tender will be based on Quality and Price.

II.1.5)

Common Procurement Vocabulary (CPV)

II.1.6)

Contract covered by the government procurement agreement (GPA)

II.2)

Total final value of the contract(s)

II.2.1)

Total final value of the contract(s)

Section IV: Procedure

IV.1)

Type of procedure

IV.1.1)

Type of procedure

IV.2)

Award criteria

IV.2.1)

Award criteria

IV.2.2)

An electronic auction has been used

IV.3)

Administrative information

IV.3.1)

File reference number attributed by the contracting authority

EBBC - 008119

IV.3.2)

Previous publication(s) concerning the same contract

Other previous publications

Section V: Award of contract

Contract No:

V.1)

Date of contract award:

V.2)

Numbers of offers received:

V.3)

Name and address of economic operator to whom the contract has been awarded

V.4)

Information on value of contract

V.5)

The contract is likely to be subcontracted

Short description of the value/proportion of the contract to be subcontracted

Section VI: Complementary Information

VI.1)

Contract related to a project and/or programme financed by community funds?

VI.2)

Additional Information

VI.3)

Procedures for appeal

VI.3.1)

Body responsible for appeal procedures

Body responsible for mediation procedures

VI.3.2)

Lodging of appeals

VI.3.3)

Service from which information about the lodging of appeals may be obtained

VI.4)

Dispatch date of this Notice