Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
Thames Water Utilities Limited
Procurement Support Centre — 3rd Floor East, C/O Mail Room, Rose Kiln Court
Reading
RG2 0BY
UK
E-mail: procurement.support.centre@thameswater.co.uk
NUTS: UKJ11
Internet address(es)
Main address: www.thameswater.co.uk
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Fund management
Reference number: FA1345
II.1.2) Main CPV code
66161000
II.1.3) Type of contract
Services
II.1.4) Short description
Notification of award of the following:
TWUL is seeking to award a framework agreement for the administration of the Customer Assistance Fund and Trust Fund for our vulnerable customers.
Lot 1 covers the administration of the Customer Assistance Fund which assesses eligibility for customer debt reduction and social tariffs.
Lot 2 covers the administration of the Customer Assistance Fund as well as the administration of the Trust Fund. The Trust Fund is an independent charity which provides further support to extremely vulnerable customers and debt organisations. The administration role for the Trust Fund consists of managing the board of trustees, assessing applications and proposing appropriate actions.
The duration of the framework agreement length will be an initial 3 years with the option for TWUL to extend annually to a maximum of 8 years.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Lowest offer:
/ Highest offer:
II.2) Description
Lot No: 1
II.2.1) Title
Customer Assistance Fund Administration Only
II.2.2) Additional CPV code(s)
66161000
II.2.3) Place of performance
NUTS code:
UKI
UKJ
II.2.4) Description of the procurement
The scope of this procurement is the administration of the Customer Assistance Fund. This will include the assessment of customers arrears and making recommendations to potentially reduce or clear these arrears.
II.2.11) Information about options
Options:
Yes
Description of options:
Contract term will be 3 years with an option to annually extend up to a maximum of 8 years.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Customer Assistance Fund and Thames Water Trust Fund Administration
II.2.2) Additional CPV code(s)
66161000
II.2.3) Place of performance
NUTS code:
UKI
UKJ
II.2.4) Description of the procurement
The scope of this procurement includes the administration of the Customer Assistance Fund. This will include the assessment of customer's arrears and making recommendations to potentially reduce or clear these arrears. Trust Fund administration covers the administration of the board of trustees, assessment of both organisational applications and individual vulnerable customer applications and proposals for appropriate recommendations, which may include the supply and delivery of white goods.
II.2.11) Information about options
Options:
Yes
Description of options:
Contract term will be 3 years with an option to annually extend up to a maximum of 8 years.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with a single operator.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2017/S 118-237933
Section V: Award of contract
Lot No: 1&2
Contract No: 1345
Title: Customer Assistance Fund and Thames Water Trust Administration
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
03/01/2018
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Auriga Services Ltd
Sutton Coldfield
B72 1TJ
UK
NUTS: UKG
The contractor is an SME:
Yes
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
All suppliers who wish to respond to this notice must request a pre-qualification questionnaire (PQQ) by using the link in Section I.3 of this notice, i.e https://www.thameswater.co.uk/procurement
VI.4) Procedures for review
VI.4.1) Review body
Thames Water Utilities Limited
Reading
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Thames Water Utilities Limited will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
The Utilities Contracts Regulations 2016 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.5) Date of dispatch of this notice
09/01/2018