Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
The Pensions Ombudsman
11 Belgrave Road
London
SW1V 1RB
UK
Contact person: Jane Carey
Telephone: +44 2076302750
E-mail: jane.carey@pensions-ombudsman.org.uk
NUTS: UKI
Internet address(es)
Main address: https://www.pensions-ombudsman.org.uk
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
The Pensions Ombudsman IT Managed Service
Reference number: Project_20130
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
The Pensions Ombudsman (TPO) has a requirement for an IT Managed Service. TPO has organised its requirements into 9 high level service headings: Platform, IDaam, Desktop, Hardware and Software, Telephony, Support and Reporting, Integration, Governance and Compliance and Innovation. In 4.2018, TPO will relocate to a new Government Hub in London at 10 South Colonnade, E14 4PU. This means that the successful supplier will be required to deliver services in the existing TPO dedicated office, 11 Belgrave Road, London, SW1V 1RB and at the appropriate point switch the services over to the new site (E14).
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
864 983.50
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI
Main site or place of performance:
Services will be required at TPO 11 Belgrave Road, London SW1V 1RB. TPO will relocate to 10 South Colonnade, London, E14 4PU, in April 2018 and the services will then be required at the new site (E14).
II.2.4) Description of the procurement
Further to the short description provided in II.1.4 above and to provide further indication of needs and requirements, the definitions of TPO service requirements 9 high level service headings are as follows:
Platform — The core framework upon which application services are delivered and run.
IDaaM — The security discipline that enables the right individuals to access the right resources at the right times and for the right reasons.
Desktop — End user access to the services.
Hardware & Software — Key components that interact with the User hardware provision to support the service.
Telephony — The technology required for the transmission of voice between parties, including non-repudiation and compliance.
Support & Reporting — Ongoing resolution of specific problems with the live service.
Integration — Interfaces with other applications, including the Case Management System.
Governance & Compliance — These measures are to ensure service quality is maintained and monitored through-out the service lifecycle.
Innovation — To keep pace with technology progress and business need. Ensuring the requirements put an emphasis on a technology partner as well as service provider.
II.2.5) Award criteria
Quality criterion: Quality 1.1 Solution Design/BAU
/ Weighting: 30 %
Quality criterion: Quality 2.1 Implementation
/ Weighting: 15 %
Quality criterion: Quality 2.2 Service Desk and Incident Management
/ Weighting: 10 %
Quality criterion: Quality 2.3 Continual Service Improvement
/ Weighting: 5 %
Quality criterion: Quality 2.4 Business Continuty and Disaster Recovery
/ Weighting: 5 %
Price
/ Weighting:
35 %
II.2.11) Information about options
Options:
Yes
Description of options:
The contract duration is for 3 years. TPO reserves the right to extend the contract for a further period of up to 1 year. The value at II.1.7 includes the extension period.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2017/S 146-301823
Section V: Award of contract
Title: The Pensions Ombudsman IT Managed Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
14/12/2017
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Littlefish (UK) Limited
Price House, 37 Stoney Street
Nottingham
NG1 1LS
UK
E-mail: technologyservices@littlefish.co.uk
NUTS: UKF14
Internet address(es)
URL: https://www.littlefish.co.uk
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 864 983.50
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The Pensions Ombudsman
11 Belgrave Road
London
SW1V 1RB
UK
Internet address(es)
URL: https://www.pensions-ombudsman.org.uk
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
This Authority will incorporate a minimum 10 calendar days standstill period at the point information on award of the contract is communicated to tenderers. The Public Contracts Regulations 2015 (SI 2015 nº 87) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into the court may order the setting aside of the award decision or order the Authority to amend any document and may award damages. If the contract has been entered into the court may award damages and in the case of specified breaches of the rules may also order the termination or shortening of the contract and the levying of fines. Economic Operators seeking the termination of a contract (where this is permitted) may be required to bring action within 30-days, although this period is extended to 6-months in specified circumstances. The purpose of the standstill period referred to above is to allow parties to apply to the Courts to set aside the award decision before the contract is entered into.
VI.4.4) Service from which information about the review procedure may be obtained
The Pensions Ombudsman
11 Belgrave Road
London
SW1V 1RB
UK
Internet address(es)
URL: https://www.pensions-ombudsman.org.uk
VI.5) Date of dispatch of this notice
11/01/2018