Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
Paragon Asra Housing Limited
Company number 10496999
3 Bede Island Road
Leicester
L E2 7EA
UK
Contact person: Mr Peter Mottershead
Telephone: +44 2476438394
E-mail: procurementadminteam@orbit.org.uk
NUTS: UK
Internet address(es)
Main address: http://www.housingprocurement.com
Address of the buyer profile: https://pahousing.co.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Paragon Asra Housing Ltd - Customer Relationship Management System (CRM)
Reference number: DN286591
II.1.2) Main CPV code
48445000
II.1.3) Type of contract
Services
II.1.4) Short description
Paragon Asra Housing Limited has been formed through the "statutory amalgamation" of Paragon Community Housing and Asra Housing Group.
They provide housing across the Midlands, London and the South East offering a range of housing solutions from affordable rent, independent living to shared ownership for those in need.
With a combined experience of over 40 years, they will now manage around 24 000 homes.
As a minimum the newly formed Paragon Asra Housing Limited is seeking a supplier that will supply, install, implement, support, maintain and develop all the software and related services to provide a CRM Application. The CRM application needs to be effective and configurable, integrated with their existing telephony, self-service provision and knowledge base systems. This is key to maintaining high standards in this time of expansion and integration.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
450 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Paragon Asra Housing Limited has been formed through the "statutory amalgamation" of Paragon Community Housing and Asra Housing Group.
They provide housing across the Midlands, London and the South East offering a range of housing solutions from affordable rent, independent living to shared ownership for those in need.
With a combined experience of over 40 years, they will now manage around 24 000 homes.
As a minimum the newly formed Paragon Asra Housing Limited is seeking a supplier that will supply, install, implement, support, maintain and develop all the software and related services to provide a CRM Application. The CRM application needs to be effective and configurable, integrated with their existing telephony, self-service provision and knowledge base systems. This is key to maintaining high standards in this time of expansion and integration.
II.2.5) Award criteria
Quality criterion: Specification Requirements
/ Weighting: 30
Quality criterion: User Experiance
/ Weighting: 40
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2017/S 131-268211
IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section V: Award of contract
Contract No: Paragon Asra Housing Ltd - Customer Relationship Management System (CRM)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
11/01/2018
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Blacklight Software Limited
Company number 06984990
Unit 4, South Park Way, Junction 41 Business Park
Wakefield
WF2 0XJ
UK
Telephone: +44 1924640350
NUTS: UK
Internet address(es)
URL: www.blacklightsoftware.com
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 450 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
London
UK
VI.5) Date of dispatch of this notice
24/01/2018