Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
UK
Contact person: Susan Ayre
Telephone: +44 1412433198
E-mail: susan_ayre@slc.co.uk
NUTS: UKM82
Internet address(es)
Main address: https://www.slc.co.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
http://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./5544M2PX5S
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
http://www.delta-esourcing.com/tenders/UK-title/5544M2PX5S
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Provision of loans and grants to students
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
In-country Debt Collection Agency (USA and Canada)
Reference number: 2018-SLC-262
II.1.2) Main CPV code
79940000
II.1.3) Type of contract
Services
II.1.4) Short description
The collection of debt from customers believed to be resident in USA or Canada, by a DCA based in those countries.
II.1.5) Estimated total value
Value excluding VAT:
300 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
00
Main site or place of performance:
Not specified/other.
II.2.4) Description of the procurement
SLC would like to appoint a DCA to make contact with customers who SLC believe are resident overseas, specifically in the USA and Canada. The ideal provider will have physical presence in the USA/Canada either by being based directly there or in the UK with ability to operate in the USA/Canada. SLC will not consider a sub-contracting model.
The key objectives are:
— to collect ICR debt and/or,
— to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
The DCA must hold ISO27001 accreditation and be compliant with PCI DSS regulations. The Provider must be authorised by the FCA or an overseas equivalent body and there must be no regulatory breaches by the Provider’s business within the last 12 month.
II.2.5) Award criteria
Criteria below:
Quality criterion: Methodology
/ Weighting: 30
Quality criterion: Technical requirements
/ Weighting: 30
Quality criterion: Reporting and management information
/ Weighting: 10
Price
/ Weighting:
30
II.2.6) Estimated value
Value excluding VAT:
300 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
Yes
Description of options:
Following successful performance during the initial there will be an option to extend for a period of 1 year (12 months).
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
The DCA must hold ISO27001 accreditation and be compliant with PCI DSS regulations. The Provider must be authorised by the FCA or an overseas equivalent body and there must be no regulatory breaches by the Provider’s business within the last 12 month.
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
06/02/2019
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
06/02/2019
Local time: 12:00
Place:
Student Loans, Memphis Building, Lingfield Point Darlington.
Information about authorised persons and opening procedure:
Tenders will be opened electronically.
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic payment will be used
VI.3) Additional information
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./5544M2PX5S
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/5544M2PX5S
GO Reference: GO-201914-PRO-13822525
VI.4) Procedures for review
VI.4.1) Review body
Student Loans Company
100 Bothwell Street
Glasgow
G2 8JD
UK
Telephone: +44 1413062109
Internet address(es)
URL: https://slc.co.uk
VI.4.2) Body responsible for mediation procedures
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
UK
Telephone: +44 1413062109
Internet address(es)
URL: https://slc.co.uk
VI.4.4) Service from which information about the review procedure may be obtained
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
UK
Telephone: +44 1413062109
Internet address(es)
URL: https://slc.co.uk
VI.5) Date of dispatch of this notice
04/01/2019