Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
WM Housing Group
4040 Lakeside, Birmingham Business Park
Birmingham
B37 7YN
UK
Contact person: Jenny Howarth
Telephone: +44 1213290430
E-mail: jenny.howarth@wmhousing.co.uk
Fax: +44 1214574601
NUTS: UKG3
Internet address(es)
Main address: https://www.wmhousing.co.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
2018 – 623 Customer Services Training Programme to Support Cultural Change
Reference number: 2018 - 623
II.1.2) Main CPV code
80500000
II.1.3) Type of contract
Services
II.1.4) Short description
WM Housing Group seeks to appoint a competent and experienced service provider who is best able to demonstrate the ability to undertake a customer services training programme across the organisation, which will support cultural change. The successful bidder will work closely with the project lead. You must upload your bid by using the "Attach Documents" button and your return must be submitted via "Submit Return" on the WMHG E-Procurement portal before the deadline date provided in the project details. You will have the option to modify your bid up until the deadline.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
500 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKG
Main site or place of performance:
II.2.4) Description of the procurement
Group wide customer service training to support cultural change.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Cost criterion: Cost
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 194-439409
Section V: Award of contract
Lot No: n/a
Contract No: 2018-623
Title: Customer Service Training
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
07/01/2019
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from EU Member States: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Mary Gober International Limited
Saddlers Court, 100 Reading Road
Yateley
GU46 7RX
UK
Telephone: +44 1252749940
NUTS: UKJ
Internet address(es)
URL: www.marygober.com
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 300 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court of Justice
London
WC2A 2LL
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
08/01/2019