Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Devon County Council
County Hall, Topsham Road
Exeter
EX2 4QD
UK
Contact person: Mr Iain Perkins
Telephone: +44 1392383000
E-mail: iain.perkins@devon.gov.uk
NUTS: UK
Internet address(es)
Main address: http://www.devon.gov.uk
Address of the buyer profile: http://www.devon.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
CP1500-17 Fixed Line Voice and Data Services
Reference number: DN330611
II.1.2) Main CPV code
64210000
II.1.3) Type of contract
Services
II.1.4) Short description
Devon County Council (DCC) requires a supplier to provide fixed line voice and data services.
DCC operates an internal voice/telephone network hosts about 7 000 extensions, spread across approximately 40 sites. All extensions have an associated DDI number for incoming calls. DCC also operates a 60-seat call centre, based in Tiverton which deals with the majority of incoming callsfrom the public for Council services, such as Devon Highways, Adult and Childrens Social Care and Trading Standards. This is also based on our skype for business infrastructure with the intelligent call routing provided by Netcall’s Liberty Contact Centre59R platform.
The Netcall platform is also used for other smaller contact centres within the authority as well as providing our corporate voicemail and speech recognition directory. The majority of incoming and outgoing calls are carried by 3 SIP trunks.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
600 000.00
GBP/ Highest offer:
850 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
64210000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Devon County Council (DCC) requires a supplier to provide fixed line voice and data services.
DCC operates an internal voice/telephone network hosts about 7 000 extensions, spread across approximately 40 sites. All extensions have an associated DDI number for incoming calls. DCC also operates a 60-seat call centre, based in Tiverton which deals with the majority of incoming calls from the public for Council services, such as Devon Highways, Adult and Childrens Social Care and Trading Standards. This is also based on our skype for business infrastructure with the intelligent call routing provided by Netcall’s Liberty Contact Centre59R platform.
The Netcall platform is also used for other smaller contact centres within the authority as well as providing our corporate voicemail and speech recognition directory. The majority of incoming and outgoing calls are carried by 3 SIP trunks.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 30
Cost criterion: Cost
/ Weighting: 70
II.2.11) Information about options
Options:
Yes
Description of options:
Initial term of 3 years with an optional 3 x 24 month extensions to a maximum total term of 9 (nine) years at the sole discretion of DCC.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 071-157490
Section V: Award of contract
Contract No: CP1500-17
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/12/2018
V.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from SMEs: 7
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 8
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Capita IT Services Ltd
SC045439
Pavilion Building, Ellismuir Way, Tannochside Park
Glasgow
G71 5PW
UK
NUTS: UK
Internet address(es)
URL: www.capita-it.co.uk
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
600 000.00
GBP
/ Highest offer:
850 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Devon County Council
Topsham Road
Exeter
EX2 4QD
UK
Internet address(es)
URL: http://www.devon.gov.uk
VI.5) Date of dispatch of this notice
08/01/2019