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Contract Notice

Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company

  • First published: 23 January 2019
  • Last modified: 23 January 2019

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
firmus energy (Distribution) Ltd
Authority ID:
AA36744
Publication date:
23 January 2019
Deadline date:
18 February 2019
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Acquisition and implementation of a billing and customer management system for a gas supply company.

Full notice text

Contract notice – utilities

Section I: Contracting entity

I.1) Name and addresses

firmus energy Supply Limited

A4/A5 Fergusons Way, Kilbegs Industrial Estate

Antrim

BT41 4LZ

UK

Contact person: Brian Wheatley

Telephone: +44 2894427450

E-mail: procurement@firmusenergy.co.uk

NUTS: UKN13

Internet address(es)

Main address: www.firmusenergy.co.uk

I.3) Communication

Access to the procurement documents is restricted. Further information can be obtained at:

http://www.firmusenergy.co.uk/publications/category/tender-opportunities/specific/provision-of-a-billing-customer-management-system


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent to the following address:

firmus energy Supply Limited

A4/A5 Fergusons Way, Kilbegs Industrial Estate

Antrim

BT41 4LZ

UK

E-mail: procurement@firmusenergy.co.uk

NUTS: UKN13

Internet address(es)

Main address: www.firmusenergy.co.uk

I.6) Main activity

Production, transport and distribution of gas and heat

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company

II.1.2) Main CPV code

48100000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Acquisition and implementation of a billing and customer management system for a gas supply company.

II.1.5) Estimated total value

Value excluding VAT: 1 300 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

48612000

48613000

48217000

48333000

48442000

48445000

72000000

72212100

72260000

72253000

II.2.3) Place of performance

NUTS code:

UKN13


Main site or place of performance:

Antrim.

II.2.4) Description of the procurement

Acquisition and implementation of a billing and customer management system for a gas supply company.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 1 300 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: Yes

Description of renewals:

It is anticipated that the contract will be entered into for an initial 3-year period. The duration indicated above reflects the potential for 2 x 1 year contract extensions.

II.2.10) Information about variants

Variants will be accepted: Yes

II.2.11) Information about options

Options: Yes

Description of options:

Potential to accept additional software functionality.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

The bidder must have previous experience in the successful implementation and subsequent support of a commercial off-the-shelf gas billing package.

The bidder must be able to demonstrate the full compliance with GDPR and NIS Directive requirements.

The bidder must be able to demonstrate the previous use of a standard project management methodology to successfully deliver the end product to customers.

The bidder must use ITIL compliant service desk processes and procedures.

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.1.6) Deposits and guarantees required:

Firmus energy requires the right to require bonds, deposits, guarantees or other forms of undertaking or security to ensure proper contractual performance.

III.1.8) Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Subject to the status and involvement of the parties, firmus energy may require the parties to commit to joint and several liability in respect of the contract. Alternatively, firmus energy may require the lead operator to take total responsibility or a consortium to form a legal entity before entering into any contract.

III.2) Conditions related to the contract

III.2.2) Contract performance conditions

See procurement documents.

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Negotiated with call for competition

IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 18/02/2019

Local time: 17:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 9 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic payment will be used

VI.3) Additional information

Additional information can be found within the procurement documents at https://www.firmusenergy.co.uk/publications/category/tender-opportunities/specific/provision-of-a-billing-customer-management-system.

VI.4) Procedures for review

VI.4.1) Review body

firmus energy Supply Limited

A4/A5 Fergusons Way, Kilbegs Industrial Estate

Antrim

BT41 4LZ

UK

Telephone: +44 2894427450

E-mail: procurement@firmusenergy.co.uk

Internet address(es)

URL: www.firmusenergy.co.uk

VI.4.2) Body responsible for mediation procedures

High Court of Justice in Northern Ireland

Royal Courts of Justice, Chichester Street, Belfast

Antrim

BT1 3JF

UK

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

Firmus energy will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to all bidders. The standstill period provides time for review of the award decision by unsuccessful bidders before the contract is entered into.

VI.5) Date of dispatch of this notice

18/01/2019

Coding

Commodity categories

ID Title Parent category
48333000 Contact management software package Scheduling and productivity software package
48445000 Customer Relation Management software package Financial analysis and accounting software package
48612000 Database-management system Database systems
48613000 Electronic data management (EDM) Database systems
48442000 Financial systems software package Financial analysis and accounting software package
72253000 Helpdesk and support services System and support services
72212100 Industry specific software development services Programming services of application software
48100000 Industry specific software package Software package and information systems
72000000 IT services: consulting, software development, Internet and support Computer and Related Services
72260000 Software-related services Software programming and consultancy services
48217000 Transaction-processing software package Networking software package

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
procurement@firmusenergy.co.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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