Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
North Lincolnshire Council
Civic Centre, Ashby Road
Scunthorpe
DN16 1AB
UK
Contact person: All communication through https://www.yortender.co.uk
E-mail: procurement@northlincs.gov.uk
NUTS: UKE13
Internet address(es)
Main address: http://www.northlincs.gov.uk
Address of the buyer profile: http://www.northlincs.gov.uk/procurement
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Domiciliary Care and Individualised Short Breaks in North Lincolnshire
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
North Lincolnshire Council are committed to working collaboratively with partners to transform and develop services for Adults and Children within North Lincolnshire. Extensive work has been carried out in the re-commissioning of our domiciliary care arrangements for adults and children with the inclusion of a children’s individualised Short Breaks Service. This critical service has required extensive consultation with our service users and the sector to ensure the final model provides an efficient and effective model that achieves the outcomes required for individuals using the service. The Council seeks to commission domiciliary care providers to join this framework in order to deliver care and support for vulnerable adults and children across the North Lincolnshire area.The aim of Domiciliary Care Services is to support families in the home to maximise their independence whilst recognising that some service users require a long term service as an alternative to care home provision.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
90 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
The Provision of Domiciliary Care by Geographic Areas
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKE13
Main site or place of performance:
North Lincolnshire.
II.2.4) Description of the procurement
Service has been split into 7 geographical areas within the North Lincolnshire boundary.
There will be one provider for each of these 7 areas, successful providers will only be awarded one geographical area in this lot.
Services will be predominantly delivered within the service users home environment but service delivery may also be required in other locations across North Lincolnshire to support the service user to integrate into their community or work environments. Providers will be required to undertake an assessment and commence services within 24 hours of notification of the requirement for services and receipt of the appropriate referral.
II.2.5) Award criteria
Quality criterion: Effective
/ Weighting: 11
Quality criterion: Responsive
/ Weighting: 9
Quality criterion: Caring
/ Weighting: 10
Quality criterion: Safe
/ Weighting: 13
Quality criterion: Well led
/ Weighting: 9
Quality criterion: Safeguarding
/ Weighting: 18
Quality criterion: Geographical Areas
/ Weighting: 30
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Quality is the only criteria being evaluated. Price has already been determined and is fixed. Please refer to the tender documentation for the pricing schedule.
Lot No: 2
II.2.1) Title
The Provision of Care Through Service User Choice
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKE13
Main site or place of performance:
North Lincolnshire.
II.2.4) Description of the procurement
Where a service user does not wish to receive care by the appointed geographical provider (lot 1), an option to select a different provider using the mechanism defined in the term and conditions will be available to the service user.
II.2.5) Award criteria
Quality criterion: Effective
/ Weighting: 11
Quality criterion: Responsive
/ Weighting: 9
Quality criterion: Caring
/ Weighting: 10
Quality criterion: Safe
/ Weighting: 13
Quality criterion: Well led
/ Weighting: 9
Quality criterion: Safeguarding
/ Weighting: 18
Quality criterion: Service user choice
/ Weighting: 30
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Quality is the only criteria being evaluated. The price has already been determined and is fixed.
Please refer to the tender documentation for the pricing structure.
Lot No: 3
II.2.1) Title
The Provision of Care at Ashby Meadows Extra Care Scheme
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKE13
Main site or place of performance:
North Lincs.
II.2.4) Description of the procurement
Ashby Meadows, Scunthorpe, DN16 2US, is an Extra Care scheme consisting of 51 apartments for the over 55s. The scheme has a range of on-site facilities and an on-site manager. In order to strike a balance between meeting the needs of people requiring high levels of care and achieving a balanced community the aim in Ashby Meadows is to offer tenancies to people with a variety of care needs. The successful provider will deliver care for residents with low, medium and high need to the tenants within the scheme and provide overnight care services.
II.2.5) Award criteria
Quality criterion: Effective
/ Weighting: 11
Quality criterion: Responsive
/ Weighting: 9
Quality criterion: Caring
/ Weighting: 10
Quality criterion: Safe
/ Weighting: 13
Quality criterion: Well led
/ Weighting: 9
Quality criterion: Safeguarding
/ Weighting: 18
Quality criterion: Ashby Meadows
/ Weighting: 30
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Quality is the only criteria being evaluated. Price has already been determined and is fixed. Please refer to the tender documentation for the pricing schedule.
Lot No: 4
II.2.1) Title
Complex Physical/Neurological Conditions
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKE13
Main site or place of performance:
North Lincolnshire.
II.2.4) Description of the procurement
To provide care to service users who require specialist care and support due to their severe or complex needs in relation to their Complex Physical/Neurological conditions and/or co-morbid diagnosis. The nature of complexity will potentially mean that you will work with service users with conditions that can very rapidly change the level of the physical intervention required, and also have potential changes in the service users cognitive condition and support needs. By definition, these individuals are complex, may have co-morbidities, may have a life limiting condition, have a progressive condition and can have significant variation of their needs including behaviours that challenge.
II.2.5) Award criteria
Quality criterion: Effective
/ Weighting: 11
Quality criterion: Responsive
/ Weighting: 9
Quality criterion: Caring
/ Weighting: 10
Quality criterion: Safe
/ Weighting: 13
Quality criterion: Well led
/ Weighting: 9
Quality criterion: Safeguarding
/ Weighting: 18
Quality criterion: Complex Neurological
/ Weighting: 30
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Quality is the only criteria being evaluated. Price is already determined and fixed. Please refer to the tender documentation for the pricing schedule.
Lot No: 5
II.2.1) Title
Complex Learning Disability and/or Autistic Spectrum Disorder
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKE13
Main site or place of performance:
North Lincolnshire.
II.2.4) Description of the procurement
To provide care to service users who require specialist care and support due to their severe or complex needs in relation to their Learning Disability and/or Autistic Spectrum Disorder and/or Co-Morbid diagnosis. The nature of complexity will potentially mean you will work with service users that can present with variable behaviours that challenge themselves, other citizens and the care provider.
II.2.5) Award criteria
Quality criterion: Effective
/ Weighting: 11
Quality criterion: Responsive
/ Weighting: 9
Quality criterion: Caring
/ Weighting: 10
Quality criterion: Safe
/ Weighting: 13
Quality criterion: Well led
/ Weighting: 9
Quality criterion: Safeguarding
/ Weighting: 18
Quality criterion: Complex Learning Disability and/or Autistic Spectrum Disorder
/ Weighting: 30
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Quality is the only criteria being evaluated. Price is already determined and fixed. Please refer to the tender documentation for the pricing schedule.
Lot No: 6
II.2.1) Title
People with Mental Health Conditions
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKE13
Main site or place of performance:
North Lincolnshire.
II.2.4) Description of the procurement
To provide care to service users who require specialist care and support due to their needs in relation to their Mental Health. The nature of complexity will potentially mean service users needs can fluctuate and present behaviours that challenge themselves, and other citizens, including the provider.
II.2.5) Award criteria
Quality criterion: Effective
/ Weighting: 11
Quality criterion: Responsive
/ Weighting: 9
Quality criterion: Caring
/ Weighting: 10
Quality criterion: Safe
/ Weighting: 13
Quality criterion: Well led
/ Weighting: 9
Quality criterion: Safeguarding
/ Weighting: 18
Quality criterion: Mental Health
/ Weighting: 30
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Quality is the only criteria being evaluated. Price is already determined and fixed. Please refer to the tender documentation for the pricing schedule.
Lot No: 7
II.2.1) Title
Provision of Roving Nights Service
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKE13
Main site or place of performance:
North Lincolnshire.
II.2.4) Description of the procurement
The successful tenderer will provide a Roving Night Care service, visiting service users homes that ensure assessed needs and agreed outcomes are met throughout the hours when day time care provision is not operating. Care will be delivered 7 days a week during the times of 11 p.m. and 7 a.m., across all of North Lincolnshire and two care workers will be required for each call.
II.2.5) Award criteria
Quality criterion: Effective
/ Weighting: 11
Quality criterion: Responsive
/ Weighting: 9
Quality criterion: Caring
/ Weighting: 10
Quality criterion: Safe
/ Weighting: 13
Quality criterion: Well led
/ Weighting: 9
Quality criterion: Safeguarding
/ Weighting: 18
Quality criterion: Roving Nights
/ Weighting: 30
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Quality is the only citeria being evaluated. Price is already determined and fixed. Please refer to the tender documentation for the pricing schedule.
Lot No: 8
II.2.1) Title
Children’s Domiciliary Care and Individualised Short Breaks Service
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKE13
Main site or place of performance:
North Lincolnshire.
II.2.4) Description of the procurement
The service will be provided to Children and Young People who are eligible and have assessed needs. The service will operate in hours that are flexible to meet the needs of the service users; the peak times are weekends, evenings and during school holidays.
Short Breaks can take a variety of forms which provide an opportunity for a disabled child or young person to take part in fun activities.
This includes the provision of day, evening, overnight and weekend activities. Children, Young People and families will have access to a quality provision that meets their individual needs.
II.2.5) Award criteria
Quality criterion: Effective
/ Weighting: 11
Quality criterion: Responsive
/ Weighting: 9
Quality criterion: Caring
/ Weighting: 10
Quality criterion: Safe
/ Weighting: 13
Quality criterion: Well led
/ Weighting: 9
Quality criterion: Safeguarding
/ Weighting: 18
Quality criterion: Workforce
/ Weighting: 15
Quality criterion: Pen Picture
/ Weighting: 15
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Quality is the only criteria being evaluated. Price is already determined and fixed. Please refer to the tender documentation for the pricing schedule.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 084-189948
Section V: Award of contract
Lot No: 1
Title: The Provision of Domiciliary Care by Geographic Areas
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/10/2018
V.2.2) Information about tenders
Number of tenders received: 14
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 14
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Amphion Home Care Services Ltd
Doncaster
DN2 5BH
UK
NUTS: UKE31
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Clarity Homecare Ltd
Mansfield
NG21 0RS
UK
NUTS: UKF1
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Goodwin Healthcare Services Ltd
Scunthorpe
DN16 1AD
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Hales Group Ltd
Peterborough
PE1 5YS
UK
NUTS: UKH11
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Humberside Independent Care Association Ltd (trading as Hica at Home)
Doncaster
DN7 6SB
UK
NUTS: UKE31
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Willow Homecare and Support Services Ltd
Grimsby
DN31 2AB
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Ann Tuplin Care Services Ltd
Scunthorpe
DN15 6HL
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 15 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Contract No: 2
Title: The Provision of Care Through Service User Choice
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/10/2018
V.2.2) Information about tenders
Number of tenders received: 17
Number of tenders received from SMEs: 11
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 17
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Amphion Home Care Services Ltd
Doncaster
DN2 5BH
UK
NUTS: UKE31
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Ann Tuplin Care Services Ltd
Scunthorpe
DN15 6HL
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Clarity Homecare Ltd
Mansfield
NG21 0RS
UK
NUTS: UKF1
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Goodwin Healthcare Services Ltd
Scunthorpe
DN16 1AD
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Hales Group Ltd
Peterborough
PE1 5YS
UK
NUTS: UKH11
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Willow Homecare and Support Services Ltd
Grimsby
DN31 2AB
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Amara Care Ltd
Kirton in Lindsey
DN21 4LX
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Amber Care (Lincolnshire) Ltd
Market Rasen
LN8 3EN
UK
NUTS: UKF3
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Creative Support Ltd
Stockport
SK1 3TS
UK
NUTS: UKD3
The contractor is an SME:
No
V.2.3) Name and address of the contractor
New Concept Care Nursing Training Ltd
York
YO43 3AF
UK
NUTS: UKE21
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Royal Mencap Society
Hull
HU9 5HE
UK
NUTS: UKE11
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 15 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
Contract No: 3
Title: The Provision of Care at Ashby Meadows Extra Care Scheme
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/10/2018
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Hales Group Ltd
Peterborough
PE1 5YS
UK
NUTS: UKH11
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 2 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 4
Contract No: 4
Title: Complex Physical/Neurological conditions
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/10/2018
V.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 8
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Ann Tuplin Care Services Ltd
Scunthorpe
DN15 6HL
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Goodwin Healthcare Services Ltd
Scunthorpe
DN16 1AD
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Lifeways Community Care Limited
London
SE1 0AS
UK
NUTS: UKI
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Amber Care (Lincolnshire) Ltd
Market Rasen
LN8 3EN
UK
NUTS: UKF3
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
New Concept Care Nursing Training Ltd
York
YO43 3AF
UK
NUTS: UKE21
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 5
Contract No: 5
Title: Complex Learning Disability and/or Autistic Spectrum Disorder
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/10/2018
V.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 8
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Goodwin Healthcare Services Ltd
Scunthorpe
DN16 1AD
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Lifeways Community Care Ltd
London
SE1 0AS
UK
NUTS: UKI
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Amara Care Ltd
Kirton in Lindsey
DN21 4LX
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Amber Care (Lincolnshire) Ltd
Market Rasen
LN8 3EN
UK
NUTS: UKF3
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Creative Support Ltd
Stockport
SK1 3TS
UK
NUTS: UKD3
The contractor is an SME:
No
V.2.3) Name and address of the contractor
New Concept Care Nursing Training Ltd
York
YO43 3AF
UK
NUTS: UKE21
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 20 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 6
Contract No: 6
Title: People with Mental Health Conditions
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/10/2018
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Goodwin Healthcare Services Ltd
Scunthorpe
DN16 1AD
UK
NUTS: UKE13
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Creative Support Ltd
Stockport
SK1 3TS
UK
NUTS: UKD3
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Lifeways Community Care Ltd
London
SE1 0AS
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 14 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 7
Contract No: 7
Title: Provision of Roving Nights Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/10/2018
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Amphion Home Care Services Ltd
Doncaster
DN2 5BH
UK
NUTS: UKE31
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 4 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 8
Contract No: 8
Title: Children’s Domiciliary Care and Individualised Short Breaks Service
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section VI: Complementary information
VI.3) Additional information
The Framework Agreement is open for use by NHS North Lincolnshire Clinical Commissioning Group. A variation to contract is set out in the tender documentation, should the CCG decide to utilise this framework, their estimated contract value of 40 000 000 GBP is included within the estimated 90 000 000 GBP contract value of this framework.
VI.4) Procedures for review
VI.4.1) Review body
North Lincolnshire Council
Legal Services, Civic Centre, Ashby Road
Scunthorpe
DN16 1AB
UK
Internet address(es)
URL: http://www.northlincs.gov.uk
VI.4.4) Service from which information about the review procedure may be obtained
North Lincolnshire Council
Civic Centre, Ashby Road
Scunthorpe
DN16 1AB
UK
Internet address(es)
URL: http://www.yortender.co.uk
VI.5) Date of dispatch of this notice
21/01/2019