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Notice Details

Title: Contact Management Solution (including ICCS and Telephony Platform)
Published by: Police and Crime Commissioner for Dyfed-Powys
Publication Date: 13/01/2021
Deadline Date:
Deadline Time:
Notice Type: Speculative Notice
Has Documents: Yes
Has ESPD: No
Abstract: Dyfed Powys Police are seeking to procure an Integrated Communication Control System (ICCS) and Contact Management Solution (including telephony platform) for the Force Control Room based at Headquarters, Carmarthen. Adopting a principle of ‘cloud first’ we are looking for a cloud based, high availability, easy to maintain and effective next generation ICCS/Contact Management Solution that supports both multichannel voice and digital communications and also interfaces with the current Airwave radio network. The system must also be available within our secondary site, based at our premises in Ammanford which acts as a backup site but this site can also be used as a staff training facility, business continuity events and so on.

This notice is also available in the following languages:

Speculative Notice – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


Police and Crime Commissioner for Dyfed-Powys

Police Headquarters, PO Box 99, Llangunnor,

Carmarthen

SA31 2PF

UK

Faye Ryan

+44 1267226540


http://www.dyfed-powys.police.uk

1.2

Address from which further information may be obtained

As in 1.1

2 Contract Details

2.1

Title

Contact Management Solution (including ICCS and Telephony Platform)

2.2

Description of the goods or services required

Dyfed Powys Police are seeking to procure an Integrated Communication Control System (ICCS) and Contact Management Solution (including telephony platform) for the Force Control Room based at Headquarters, Carmarthen. Adopting a principle of ‘cloud first’ we are looking for a cloud based, high availability, easy to maintain and effective next generation ICCS/Contact Management Solution that supports both multichannel voice and digital communications and also interfaces with the current Airwave radio network. The system must also be available within our secondary site, based at our premises in Ammanford which acts as a backup site but this site can also be used as a staff training facility, business continuity events and so on.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=107303.

2.3

Notice Coding and Classification

35710000 Command, control, communication and computer systems
35711000 Command, control, communication systems
35712000 Tactical command, control and communication systems
42961000 Command and control system
48333000 Contact management software package
72212333 Contact management software development services
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1024 Powys

3 Administrative Information

3.1

Reference number attributed to the notice by the contracting authority

DPP2021

3.2

Estimated Start of the Award Procedure

 22-02-2021

4 Other Information

4.1

Additional Information

Please refer to the attached documents to request an appointment to discuss this project further.

(WA Ref:107303)

4.2

Download Additional Documentation

DPP2021 Contact Managment Solution (including ICCS and Telephony) EOI
DPP2021 Contact Management Solution Pre-Tender Research Letter
DPP2021 Undertaking of Confidentiality

4.3

Publication date of this notice

 13-01-2021

Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: N/a
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
42961000Command and control systemCommand and control system, printing, graphics, office automation and information-processing equipment
35710000Command, control, communication and computer systemsMilitary electronic systems
35711000Command, control, communication systemsCommand, control, communication and computer systems
72212333Contact management software development servicesProgramming services of application software
48333000Contact management software packageScheduling and productivity software package
35712000Tactical command, control and communication systemsCommand, control, communication and computer systems

Delivery Locations

Delivery Locations
IDDescription
1024Powys
1014South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)

Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions
There are no alert restrictions for this notice.

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

Record your interest in this notice and you will be automatically sent clarifications and deadline date changes etc. Please note that recording your interest does not automatically enter you into the tender process for this notice, you still have to submit your response by the deadline stated. To record an interest in this notice and add it to your interests list please click the Record your interest now button at the top of the page.

The following additional documents have been attached to this notice. To obtain these documents please click the Record your interest now button at the top of the page.

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Current Documents

CreatedNameDescriptionSizeDownloads
13/01/2021DPP2021 Contact Managment Solution (including ICCS and Telephony) EOIEOI Brief55.45 KB14
13/01/2021DPP2021 Contact Management Solution Pre-Tender Research LetterDPP2021 Letter46.54 KB13
13/01/2021DPP2021 Undertaking of ConfidentialityUoC75.41 KB13

Replaced Documents

There are no previous versions of these documents

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