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Summary

OCID:
Published by:: Post Office Ltd
Authority ID:: AA73424
Publication date:: 29 January 2021
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

— A single software platform that is capable of supporting multi-vendor hardware for all POL banking automation and self-service transactions;

— a software stack operating system, application software for driving self-service devices, able to present multiple issuer customer screens;

— software to enable secure remote downloads and storage of data to meet Scheme regulations e.g. electronic journals;

— an asset management database including data to support Scheme compliance reporting;

— a monitoring solution to identify faults (multi-vendor capable) and produce actions based on agreed business rules, diagnostics and real time event alerts;

— real time, regular and ad-hoc management information on the performance of all services;

— solutions to enable on screen advertising;

— enabling digital services through advertising i.e QR codes and printed media such as vouchers;

— telecommunications — New PSTN lines or takeover of existing;

— a suitable telecommunications solution to support the processing of transactions such as an ADSL solution with back up e.g. GRPS and maintenance of all lines and services including router and maintenance.

Real time performance reports. Security and Fraud — On-device security and fraud solutions to support multi-vendor banking automation equipment. Including but not limited to:

— physical security such as safes, locks, plinths, secure rooms, anchoring solutions, etc.;

— anti-skimming protection;

— gas attack prevention solution;

— note degradation systems such as ink dye and glue;

— tracking systems;

— smoke solutions;

— malware protection such as black box;

— encryption solutions e.g. dispenser encryption.

Installations, Moves and Changes (IMAC) services and other on-site operational services:

— site preparation including relevant permissions;

— site surveys, completing preparatory building works;

— device staging to enable ‘plug and play’ at customer's site locations;

— installation of devices in POL premises either owned directly by POL or by a POL Agent or any other POL nominated location, including any peripheral equipment i.e. security devices and enclosures and any furniture (or modification thereof);

— removal of obsolete devices and secure destruction with supporting evidence of any secure parts including but not limited to electronic pin pads (EPP's) and hard discs;

— relocation of devices either within the existing premises or to other POL locations.

Consumable provision:

— on-site training and training materials on maintenance and ATM balancing and any other training deemed relevant by POL to the Postmaster and their nominated staff;

— regular cleaning services;

— provision and installation and replacement of suitable branding, including but not limited to decals, light boxes fascia's, collars and off device branding;

— remote operational support services and device maintenance.

A customer helpdesk facility to support Postmasters and other third parties:

— a suitable fault management solution;

— options for the provision of first line and second line maintenance including service levels for new and legacy equipment — the service must be available nationwide to include NI;

— suitable parts for multi-vendor hardware and secure, compliant parts disposal.

ATM cash supply and cash management — options for the supply, delivery and optimisation of cash for automated devices.

Including but not limited to:

— cash forecasting (bulk and device);

— CiT services;

— PROV-N of data to enable effective management of cash and balancing differences;

— alerting of impending and actual cash outages and with trend analysis to enable cash availability;

— disputes and balancing.

A Scheme compliant disputes/chargebacks resolution service or data to resolve failed

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Post Office Ltd

Finsbury Dials, 20 Finsbury St

London

EC2Y 9AQ

Contact person: Wendy Luczywo

E-mail: wendy.luczywo@postoffice.co.uk

NUTS: UK

Internet address(es)

Main address: http://www.postoffice.co.uk

Address of the buyer profile: http://www.postoffice.co.uk

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Post Office Banking Automation

Reference number: 2019/S 027-060289 (Bravo 383 / Web3 AA1056)

II.1.2) Main CPV code

50300000

II.1.3) Type of contract

Services

II.1.4) Short description

The provision of transaction processing, managed services and hardware for the automation of a proportion of 11 500 Post Office branches made up of five (5) lots:

Lot 1: Provision of a highly resilient, compliant and secure platform providing ATM switching to LINK and other Schemes;

Lot 2: Provision of multi-vendor software, telecommunications services, hardware installation and maintenance services, monitoring and helpdesk, fraud and security solutions, cash management, balancing and disputes management and other self-service operational services including provision of management information;

Lot 3: ATM hardware;

Lot 4: A range of self-service hardware including but not limited to deposit and cash recycling equipment; and

Lot 5: Teller cash automation supply but is not limited to cash recycling hardware.

II.1.6) Information about lots

This contract is divided into lots: Yes

II.1.7) Total value of the procurement

Value excluding VAT: 357 000 000.00 GBP

II.2) Description

Lot No: Two

II.2.1) Title

Banking Automation Managed Services

II.2.2) Additional CPV code(s)

32000000

32400000

32500000

48100000

48170000

30000000

48200000

48211000

48213000

48214000

48219000

48620000

48730000

48731000

48732000

48760000

48761000

48780000

48781000

48782000

48783000

48790000

50000000

50320000

50700000

51000000

51300000

51340000

51600000

51610000

66000000

66152000

66170000

66171000

66180000

66600000

72000000

72200000

72500000

72600000

72700000

72800000

79990000

II.2.3) Place of performance

NUTS code:

Main site or place of performance:

UNITED KINGDOM.

II.2.4) Description of the procurement

— A single software platform that is capable of supporting multi-vendor hardware for all POL banking automation and self-service transactions;

— a software stack operating system, application software for driving self-service devices, able to present multiple issuer customer screens;

— software to enable secure remote downloads and storage of data to meet Scheme regulations e.g. electronic journals;

— an asset management database including data to support Scheme compliance reporting;

— a monitoring solution to identify faults (multi-vendor capable) and produce actions based on agreed business rules, diagnostics and real time event alerts;

— real time, regular and ad-hoc management information on the performance of all services;

— solutions to enable on screen advertising;

— enabling digital services through advertising i.e QR codes and printed media such as vouchers;

— telecommunications — New PSTN lines or takeover of existing;

Real time performance reports. Security and Fraud — On-device security and fraud solutions to support multi-vendor banking automation equipment. Including but not limited to:

— physical security such as safes, locks, plinths, secure rooms, anchoring solutions, etc.;

— anti-skimming protection;

— gas attack prevention solution;

— note degradation systems such as ink dye and glue;

— tracking systems;

— smoke solutions;

— malware protection such as black box;

— encryption solutions e.g. dispenser encryption.

Installations, Moves and Changes (IMAC) services and other on-site operational services:

— site preparation including relevant permissions;

— site surveys, completing preparatory building works;

— device staging to enable ‘plug and play’ at customer's site locations;

— removal of obsolete devices and secure destruction with supporting evidence of any secure parts including but not limited to electronic pin pads (EPP's) and hard discs;

— relocation of devices either within the existing premises or to other POL locations.

Consumable provision:

— on-site training and training materials on maintenance and ATM balancing and any other training deemed relevant by POL to the Postmaster and their nominated staff;

— regular cleaning services;

— provision and installation and replacement of suitable branding, including but not limited to decals, light boxes fascia's, collars and off device branding;

— remote operational support services and device maintenance.

A customer helpdesk facility to support Postmasters and other third parties:

— a suitable fault management solution;

— options for the provision of first line and second line maintenance including service levels for new and legacy equipment — the service must be available nationwide to include NI;

— suitable parts for multi-vendor hardware and secure, compliant parts disposal.

ATM cash supply and cash management — options for the supply, delivery and optimisation of cash for automated devices.

Including but not limited to:

— cash forecasting (bulk and device);

— CiT services;

— PROV-N of data to enable effective management of cash and balancing differences;

— alerting of impending and actual cash outages and with trend analysis to enable cash availability;

— disputes and balancing.

A Scheme compliant disputes/chargebacks resolution service or data to resolve failed customer transactions and partial transactions, MI, LINK scheme membership.

II.2.5) Award criteria

Quality criterion: Quality (method statements) / Weighting: 45 %

Quality criterion: Contractual risk / Weighting: 10 %

Price / Weighting: 45 %

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

The contract term will be for an initial period of 60 months with renewal options to extend up to a period of 84 months.

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Competitive dialogue

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2019/S 027-060289

Section V: Award of contract

Lot No: Two

Contract No: eCAF831 - Lot 2

Title: Banking Automation Managed Services

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

07/09/2020

V.2.2) Information about tenders

Number of tenders received: 2

Number of tenders received from SMEs: 0

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 2

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Cennox Ltd

Admiralty Way

Camberley

GU15 3DT

NUTS: UK

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 26 000 000.00 GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

High Court

Royal Courts of Justice, The Strand