Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Cheltenham Borough Council
Municipal Offices, Promenade
Cheltenham
UK
E-mail: procurement@publicagroup.uk
NUTS: UKK1
Internet address(es)
Main address: https://in-tendhost.co.uk/publicagroup/aspx/Home
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Digital Platform Procurement
Reference number: CBC0386P
II.1.2) Main CPV code
72222300
II.1.3) Type of contract
Services
II.1.4) Short description
The Councils are looking for a single primary Supplier, with capability to provide, configure and implement a full featured specialist Omni-Channel Digital Platform SaaS solution. In addition to workflow and case management functionality, the platform must provide integrations to back office applications, means of rapid development of processes using non-ICT staff and ability to share/utilise pre-built components/processes, within a free of charge-shared space. A SaaS/Cloud-based solution is essential.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
850 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Lot 1 - Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
II.2.2) Additional CPV code(s)
72222300
48219000
48100000
48218000
48000000
II.2.3) Place of performance
NUTS code:
UKK13
Main site or place of performance:
II.2.4) Description of the procurement
Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: Quality
Price
/ Weighting:
75/25
II.2.11) Information about options
Options:
Yes
Description of options:
option to extend contract for 2 1 year periods.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Lot No: 2
II.2.1) Title
Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
II.2.2) Additional CPV code(s)
72222300
II.2.3) Place of performance
NUTS code:
UKK1
Main site or place of performance:
II.2.4) Description of the procurement
Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: Quality
Price
/ Weighting:
75/25
II.2.11) Information about options
Options:
Yes
Description of options:
option to extend for 2 1 year periods.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2021/S 000-013401
Section V: Award of contract
Lot No: 1
Contract No: 1
Title: Digital Platform Procurement
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/01/2022
V.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Netcall Systems Ltd
Suite 203, Bedford Heights, Brickhill Drive, Bedford, Bedfordshire MK41 7PH
Suite 203, Bedford Heights, Brickhill Drive, Bedford, Bedfordshire MK41 7PH
MK41 7PH
UK
NUTS: UKK1
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Netcall Ltd
Suite 203, Bedford Heights, Brickhill Drive, Bedford, Bedfordshire MK41 7PH
UK
NUTS: UKK1
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
Lowest offer:
40 000.00
GBP
/ Highest offer:
40 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Cheltenham Borough Council
Cheltenham
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
07/01/2022