Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
Dwr Cymru Cyfyngedig
Fortran Road, St Mellons
Cardiff
CF3 0LT
UK
Telephone: +44 2920740450
E-mail: Joanna.Bryant@dwrcymru.com
NUTS: UKL
Internet address(es)
Main address: https://dwrcymru-welshwater.bravosolution.co.uk
Address of the buyer profile: https://dwrcymru-welshwater.bravosolution.co.uk
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Debt Collection Services - Live Debt
Reference number: DCWW1427
II.1.2) Main CPV code
79940000
II.1.3) Type of contract
Services
II.1.4) Short description
DCC is seeking an agency to provide Debt Collection Services - Live Debt. The agency will specialise in retrieving money owed by DCC’s customers.
DCC will send unrecovered customer debt (domestic and commercial) to the agency once internal processes have been exhausted, or where it is considered that this has the best prospect of recovery.
The agency will deliver the services and quality performance DCC requires for its customers, including identifying affordability issues, encouraging customer take-up of appropriate tariffs and commit to activity and quality performance metrics.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
3 750 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Live Debt 1st Placement
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Debt Collection Services - Live Debt
II.2.5) Award criteria
Quality criterion: Company Information and Staff
/ Weighting: 15
Quality criterion: Audits & Quality Checks
/ Weighting: 10
Quality criterion: Service
/ Weighting: 20
Quality criterion: Performance
/ Weighting: 10
Quality criterion: Implementation and Data Checks
/ Weighting: 15
Cost criterion: Commission Rates
/ Weighting: 20
Cost criterion: Rate Methodology
/ Weighting: 10
II.2.11) Information about options
Options:
Yes
Description of options:
The agreement will be for an initial 3 year period with the option to extend for a further 2 years (1 year + 1 year) at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Live Debt 2nd Placement
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Debt Collection Services - Live Debt
II.2.5) Award criteria
Quality criterion: Company Information and Staff
/ Weighting: 15
Quality criterion: Audits & Quality Checks
/ Weighting: 10
Quality criterion: Service
/ Weighting: 20
Quality criterion: Performance
/ Weighting: 10
Quality criterion: Implementation and Data Checks
/ Weighting: 15
Cost criterion: Commission Rates
/ Weighting: 20
Cost criterion: Rate Methodology
/ Weighting: 10
II.2.11) Information about options
Options:
Yes
Description of options:
The agreement will be for an initial 3 year period with the option to extend for a further 2 years (1 year + 1 year) at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2021/S 000-030884
Section V: Award of contract
Lot No: 1
Contract No: DCWW1427
Title: Live Debt 1st Placement
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/04/2022
V.2.2) Information about tenders
Number of tenders received: 11
Number of tenders received from SMEs: 11
Number of tenders received from tenderers from non-EU Member States: 11
Number of tenders received by electronic means: 11
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Advantis Credit Ltd
Floor 9 Peninsular House, 30-36 Monument Street,
London
EC3R 8LJ
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 937 500.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 1
Contract No: DCWW1427
Title: Live Debt 1st Placement
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/04/2022
V.2.2) Information about tenders
Number of tenders received: 11
Number of tenders received from SMEs: 11
Number of tenders received from tenderers from non-EU Member States: 11
Number of tenders received by electronic means: 11
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Orbit Credit Services Ltd
1 Kings Hill Avenue, Kings Hill, West Malling,
Kent,
ME19 4UA
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 937 500.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Contract No: DCWW1427
Title: Live Debt 2nd Placement
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/04/2022
V.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 10
Number of tenders received from tenderers from non-EU Member States: 10
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Advantis Credit Ltd
Floor 9 Peninsular House, 30-36 Monument Street,
London
EC3R 8LJ
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 937 500.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Contract No: DCWW1427
Title: Live Debt 2nd Placement
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/04/2022
V.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 10
Number of tenders received from tenderers from non-EU Member States: 10
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Orbit Credit Services Ltd
1 Kings Hill Avenue, Kings Hill, West Malling,
Kent
ME19 4UA
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 937 500.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Dwr Cymru Cyfyngedig (Welsh Water)
Linea, Fortran Road, St Mellons
Cardiff
CF3 0LT
UK
Internet address(es)
URL: www.dwrcymru.com
VI.5) Date of dispatch of this notice
23/01/2023