Contract notice
Section I: Contracting
authority
I.1) Name and addresses
GM Business Support Ltd
90 Great Bridgewater Street
Manchester
M1 5JW
UK
Contact person: Nick Batty
Telephone: +44 1612374044
E-mail: Nick.Batty@growthco.uk
NUTS: UKD33
Internet address(es)
Main address: https://www.businessgrowthhub.com/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://app.panacea-software.com/growth
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://app.panacea-software.com/growth
I.4) Type of the contracting authority
Other: Social Enterprise running publicly funded projects
I.5) Main activity
Other: Support to local businesses via public funded projects
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
MS Dynamics (CRM) – system procurement and installation
Reference number: T22069
II.1.2) Main CPV code
72200000
II.1.3) Type of contract
Services
II.1.4) Short description
To introduce a new CRM product that optimises outcomes for GC Business Growth Hub.
II.1.5) Estimated total value
Value excluding VAT:
200 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD33
II.2.4) Description of the procurement
Our objective is to introduce a new CRM product that optimises outcomes for GC Business Growth Hub (data, service delivery, social and economic impact etc.).
GC Business Growth Hubs IT infrastructure is dominated by Microsoft's architecture and Dynamics has been selected as the preferred product of choice. Some pre staged project work has already begun to define specific requirements internally. High level and mid-level requirements to support the procurement process have been defined and are attached as an additional schedule to this tender.
We are looking for a partner to support us with procurement, installation, configuration, and knowledge transfer leveraging the suppliers knowledge and experience of the platform, plus any pre-developed packages and additional configuration, to support our business needs.
Additionally, we need our selected partner to support us with moving our ways of working forwards to streamline our processes and specifications that currently underutilise the capability of the platform, we would welcome creativity and guidance to maximise the benefit for both colleagues and staff.
The successful partner will be able to utilise the full range of MS Dynamics modules (off the shelf and / or with pre-configured packages) and have the ability to customise the platform to meet all of our requirements, as well as identifying and suggesting better ways of achieving the same outcome, if the opportunity presents itself.
We are especially interested in being able to use the system to gain insight and analyse data (internal and external) to become more data driven as an organisation in a way that supports quick decision making and long-term strategy. The wider organisation at a corporate level is keen to move to a model of data warehousing and a set up that allows unique reference numbers and integration / comparison of data sources to provide a single customer view (at individual and business level).
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
22/03/2023
End:
31/12/2023
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
27/02/2023
Local time: 10:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
27/02/2023
Local time: 10:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
GM Business Support Limited
Manchester
UK
VI.5) Date of dispatch of this notice
25/01/2023