Summary

OCID:: ocds-kuma6s-137756
Published by:: Trivallis
Authority ID:: AA0787
Publication date:: 05 January 2024
Deadline date:: -
Notice type:: Speculative Notice
Has documents:: Yes
Has SPD:: No
Has Carbon Reduction Plan:: No

Abstract

Provision of an Out of Hours emergency repairs telephone answering service for tenants of rented accommodation, leaseholders and shared ownership properties owned or managed by Trivallis. The service will be required when the Trivallis Offices are not in operation as follows:- Weekdays: - 4.30pm – 8.30 am Weekends: - (Friday 4.30 pm – Monday 8.30 am). Bank Holidays: - 24 Hours Staff Training days: - 8.30 am – 4.30 pm (allow up to 4 per annum) Christmas Closure (Christmas Eve – First working day after 1st January Other days as and when required: - to include possible evacuation of Trivallis Offices or failure of their telephone system – maximum of up to 3 working days in any single incident, subject to severity. In addition to provide the service for such events as Tennant Fun Day(s), Annual Staff Conference, Customer Services Training as and when required.

Full notice text

Speculative Notice – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Trivallis Ltd
Postal Address: Ty Pennant, Mill Street,
Town: Pontypridd	Postal Code: CF37 2SW	Country: UK
For the attention of: Adam Challonder	Telephone: +44 1443494609
E-Mail: adam.challonder@trivallis.co.uk	Fax:
Internet Address (URL): https://trivallis.co.uk

1.2 Address from which further information may be obtained

Official Name: Trivallis
Postal Address: Ty Pennant, Mill Street,
Town: Pontypridd	Postal Code: CF37 2SW	Country: UK
For the attention of:	Telephone: +44 1443494609
E-Mail:	Fax:
Internet Address (URL): https://www.trivallis.co.uk

2 Contract Details

2.1 Title

Out of Hours Telephone Service

2.2 Description of the goods or services required

Provision of an Out of Hours emergency repairs telephone answering service for tenants of rented accommodation, leaseholders and shared ownership properties owned or managed by Trivallis.

The service will be required when the Trivallis Offices are not in operation as follows:-

Weekdays: - 4.30pm – 8.30 am

Weekends: - (Friday 4.30 pm – Monday 8.30 am).

Bank Holidays: - 24 Hours

Staff Training days: - 8.30 am – 4.30 pm (allow up to 4 per annum)

Christmas Closure (Christmas Eve – First working day after 1st January

Other days as and when required: - to include possible evacuation of Trivallis Offices or failure of their telephone system – maximum of up to 3 working days in any single incident, subject to severity.

In addition to provide the service for such events as Tennant Fun Day(s), Annual Staff Conference, Customer Services Training as and when required.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=137756.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	64200000		Telecommunications services
	64210000		Telephone and data transmission services
	64211000		Public-telephone services
	64212000		Mobile-telephone services
	64214000		Dedicated-business telephone network services
	64214200		Telephone switchboard services
	64216000		Electronic message and information services

b) Delivery Location/Area

	Code		Location
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)

3 Administrative Information

3.1 Reference number attributed to the notice by the contracting authority

N/a

3.2 Estimated Start of the Award Procedure

01-03-2024

4 Other Information

4.1 Additional Information

Please see attached Pre market engagement document for further information and instruction.

(WA Ref:137756)

4.2 Download Additional Documentation

The following additional documents relating to this notice are available from the site:

Trivallis Pre-Market Engagement Document - Out of hours phone service

4.3 Publication date of this notice

05-01-2024

SF 52

Coding

Commodity categories

ID	Title	Parent category
64214000	Dedicated-business telephone network services	Telephone and data transmission services
64216000	Electronic message and information services	Telephone and data transmission services
64212000	Mobile-telephone services	Telephone and data transmission services
64211000	Public-telephone services	Telephone and data transmission services
64200000	Telecommunications services	Postal and telecommunications services
64210000	Telephone and data transmission services	Telecommunications services
64214200	Telephone switchboard services	Dedicated-business telephone network services

Delivery locations

ID	Description
1015	Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: adam.challonder@trivallis.co.uk
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Q&A

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the "View Questions and Answers" button.

Additional Documents

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Current documents

docx

Trivallis Pre-Market Engagement Document - Out of hours phone service.docx

docx186.23 KB

This file may not be accessible.

Replaced documents

There are no previous versions of these documents.

Out of Hours Telephone Service

Contents

Summary

Abstract

Full notice text

Speculative Notice – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which further information may be obtained

2 Contract Details

2.1

Title

2.2

Description of the goods or services required

2.3

Notice Coding and Classification

3 Administrative Information

3.1

Reference number attributed to the notice by the contracting authority

3.2

Estimated Start of the Award Procedure