Skip to main content

We've saved some files called cookies on your device. These cookies are:

  • essential for the site to work
  • to help improve our website by collecting and reporting information on how you use it

We would also like to save some cookies to help tailor communications.

BETA
You're viewing an updated version of this service - your feedback will help us to improve it.

Contract Notice

NHS Devon - High Intensity User Service

  • First published: 18 January 2024
  • Last modified: 18 January 2024
  • Version: N/A
  • This file may not be fully accessible.

  •  

Information icon

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Information icon
You are viewing an expired notice.

Contents

Summary

OCID:
ocds-h6vhtk-042da0
Published by:
NHS Devon Integrated Care Board
Authority ID:
AA82836
Publication date:
18 January 2024
Deadline date:
12 February 2024
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

NHS Devon Integrated Care Board (NHS Devon ICB) are seeking the provision of High Intensity User services in Torbay and South Devon. The focus of the work will include identification, early intervention and effective management of patients frequently attending the Emergency Department at Torbay South Devon Foundation Trust.

Core principles of the NHSE HIU model are that it is an assertive outreach service and does not punish people for being in crisis; instead, it provides a de-medicalised view of support and offers a personable, human touch. The key service principles are:

• Identify

• Personalise

• De-escalate

• Discharge

• Manage relapses.

• Quality of intervention

The HIU service offers a robust way of supporting people who make high intensity use of Torbay and South Devon Foundation Trust (TSDFT) urgent and emergency care services.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

NHS Devon Integrated Care Board

15N

Aperture House, Pynes Hill, Rydon Lane

Exeter

EX25AZ

UK

Contact person: Garry Mitchell

E-mail: Scwcsu.clinical.procurement@nhs.net

NUTS: UKK4

Internet address(es)

Main address: https://onedevon.org.uk/

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://health-family.force.com/s/Welcome


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://health-family.force.com/s/Welcome


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Health

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

NHS Devon - High Intensity User Service

Reference number: C235480

II.1.2) Main CPV code

85300000

 

II.1.3) Type of contract

Services

II.1.4) Short description

NHS Devon Integrated Care Board (NHS Devon ICB) are seeking the provision of High Intensity User services in Torbay and South Devon. The focus of the work will include identification, early intervention and effective management of patients frequently attending the Emergency Department at Torbay South Devon Foundation Trust.

The HIU team should comprise of a team of 3 WTE HIU coordinators - 1 for Brixham and Paignton area, 1 for Newton Abbott area and 1 for Torquay.

The workforce will be flexible and reflect the needs of the patients. Whilst the service is primarily a community service, members of the workforce will integrate within the acute provider (ED department) setting.

This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.

II.1.5) Estimated total value

Value excluding VAT: 465 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

85312300

II.2.3) Place of performance

NUTS code:

UKK42


Main site or place of performance:

Torbay and South Devon

II.2.4) Description of the procurement

NHS Devon Integrated Care Board (NHS Devon ICB) are seeking the provision of High Intensity User services in Torbay and South Devon. The focus of the work will include identification, early intervention and effective management of patients frequently attending the Emergency Department at Torbay South Devon Foundation Trust.

Core principles of the NHSE HIU model are that it is an assertive outreach service and does not punish people for being in crisis; instead, it provides a de-medicalised view of support and offers a personable, human touch. The key service principles are:

• Identify

• Personalise

• De-escalate

• Discharge

• Manage relapses.

• Quality of intervention

The HIU service offers a robust way of supporting people who make high intensity use of Torbay and South Devon Foundation Trust (TSDFT) urgent and emergency care services.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 465 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: Yes

Description of renewals:

At the end of the contract term

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: Yes

II.2.11) Information about options

Options: Yes

Description of options:

The contract term is 1st April 2024 to 31st March 2026. At the end of the 2 year term the commissioner will have the option to extend for a further 12 month period.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

The services fall within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but are instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77). The service is below the £663,540 threshold and is being advertised to comply with NHS Devon Integrated Care Board's Standing Financial Instructions.

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 12/02/2024

Local time: 17:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 36 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 12/02/2024

Local time: 17:01

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information

Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome.

Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page.

If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid.

The services fall within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but are instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77). The service is below the £663,540 threshold and is being advertised to comply with NHS Devon Integrated Care Board's Standing Financial Instructions.

The tendering process will be conducted in accordance with the requirements and flexibilities provided by Articles 74 to 76 of the Directive, and Regulations 74 to 76 of the Regulations. The Authority will run a transparent tender process, treating all Bidders equally. For the avoidance of doubt, the Authority will not be bound by the Regulations or any other regulations or legislation except for the specific parts or circumstances that apply to the procurement of these Services.

Neither the inclusion of a Bidder selection stage, nor the use of any language or terms found in the Directive or Regulations, nor the description of the procedure voluntarily adopted by the Authority ("Open", "Restricted", "Competitive Procedure with Negotiation", "Competitive Dialogue" or any other description), nor any other indication, shall be taken to mean that the Authority intends to hold itself bound by the Directive or Regulations, save by the provisions applicable to services coming within the scope of Annex XIV of the Directive / Schedule 3 of the Regulations.

The Contracting Authority intends to voluntarily observe the award decision notices provisions and 10 day standstill period described in Regulation 87 of the Regulations. Unsuccessful Bidders will receive scores and reasons for the decision, including the characteristics and relative advantages of the winning bid and the reasons why the Bidder/application was unsuccessful. Deadline for lodging of appeals should be in accordance with Regulation 87 and Regulation 91 of the Regulations

VI.4) Procedures for review

VI.4.1) Review body

NHS Devon Integrated Care Board

Aperture House, Pynes Hill, Rydon Lane

Exeter

UK

VI.5) Date of dispatch of this notice

16/01/2024

Coding

Commodity categories

ID Title Parent category
85312300 Guidance and counselling services Social work services without accommodation
85300000 Social work and related services Health and social work services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
Scwcsu.clinical.procurement@nhs.net
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.