Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
King's Interventional Facilities Management
Unit 1, KCH Business Park, 129 Coldharbour Lane
London
SE5 9NY
UK
Contact person: Sophia Sofocleous
Telephone: +44 2045510991
E-mail: sophia.sofocleous@nhs.net
NUTS: UKI4
Internet address(es)
Main address: https://www.kings-fm.co.uk/
Address of the buyer profile: https://www.kings-fm.co.uk/
I.3) Communication
Additional information can be obtained from the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
https://health-family.force.com/s/Welcome
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Independent NPS Surveys
II.1.2) Main CPV code
79342311
II.1.3) Type of contract
Services
II.1.4) Short description
KFM is looking to engage a consultancy to run a Net Promoter Score (NPS) survey. NPS is a key metric to enable KFM to understand the customer experience. It provides us with a temperature check and is a rich source of qualitative feedback that enables us to make tangible changes to improve our service to our customers.
II.1.5) Estimated total value
Value excluding VAT:
30 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79411000
II.2.3) Place of performance
NUTS code:
UKI45
II.2.4) Description of the procurement
Looking for suppliers to conduct the following service: <br/><br/>• Minimum of 250-300 NPS surveys that evaluates our supply chain and technician functions across Denmark Hill Hospital (DMH) site and Princess Royal University Hospital (PRUH) sites.<br/>• This will be split roughly one-third technician customers and two-thirds supply chain customers.<br/>• With regards sites, this will be split roughly one-third PRUH and two-thirds DMH.<br/>• Analysis of results with clear recommendations for improvements KFM should consider making will be required.<br/>• NPS standard survey questions apply.
II.3) Estimated date of publication of contract notice:
01/03/2024
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section VI: Complementary information
VI.5) Date of dispatch of this notice
17/01/2024