Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Angus Housing Association Ltd
93 High Street
Arbroath
DD11 1DP
UK
Telephone: +44 3451772244
E-mail: scott.traynor@aha.org.uk
Fax: +44 1241430355
NUTS: UKM71
Internet address(es)
Main address: http://www.angusha.org.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA15743
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
TENDER FOR THE PROVISION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SERVICE DELIVERY SUPPORT
Reference number: AHA/IT/2023
II.1.2) Main CPV code
72222300
II.1.3) Type of contract
Services
II.1.4) Short description
The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association’s commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
217 346.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72222300
II.2.3) Place of performance
NUTS code:
UKM71
Main site or place of performance:
Angus Housing Association
Arbroath
Angus
II.2.4) Description of the procurement
The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association’s commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers.
The Association currently has an outsourced contract with an ICT provider for a Managed Service that includes but is not limited to:
Level 1 – ICT Support Desk
Level 2 – ICT Technical Support, Break Fix, on-site and remote
Level 3 – Technical Escalation
Planned and one-off delivery of agreed and costed projects. Remote monitoring and device management, including patching of high risk and critical updates. Ad hoc, ICT related services.
The current contract ends on 31st January 2024. It is expected that the contract will run with a 2 week overlap to ensure that support desk open tickets can be transferred over if required.
The Association has no on-site or remote servers in management. We fully utilise MS Office Professional and cloud storage solutions.
II.2.5) Award criteria
Quality criterion: Contract & Performance Management
/ Weighting: 35
Quality criterion: Presenting new technology options for delivering efficiency and optimising customer engagement
/ Weighting: 25
Quality criterion: Changing out the scope of technology to become integrated and supported
/ Weighting: 10
Quality criterion: Disaster recovery / Business critical loss
/ Weighting: 10
Quality criterion: Software licencing advice and support
/ Weighting: 5
Quality criterion: On boarding policies & procedures
/ Weighting: 5
Quality criterion: Community Benefits
/ Weighting: 5
Quality criterion: Fair Work Practices
/ Weighting: 5
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-028811
Section V: Award of contract
Contract No: AHA/IT/2023
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/01/2024
V.2.2) Information about tenders
Number of tenders received: 11
Number of tenders received from SMEs: 11
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 11
Number of tenders received by electronic means: 11
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Shackleton Technologies (Holdings) ltd
Unit 4, Delta House, Gemini Cresent, Technology Park
Dundee
DD2 1SW
UK
Telephone: +44 1382250900
NUTS: UKM71
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 217 346.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(SC Ref:755777)
VI.4) Procedures for review
VI.4.1) Review body
Dundee Sheriff Court
6 West Bell Street
Dundee
DD1 9AD
UK
VI.5) Date of dispatch of this notice
19/01/2024